How far is that Outdoor Camera from your SimpliSafe Base Station, as well as from the WiFi access point or router? The Outdoor Camera does need to communicate with both.
Also, have you already tried the Connection Check tool in the Camera Settings section of the SimpliSafe app? That can give us some valuable info for diagnosing the isssue.
@cataloof I'm not sure what you're asking here, as you posted in a thread where a user was having trouble with their Outdoor Camera. Are you having a camera issue, or an app issue? It would be helpful to have more details about what you're seeing, including any error messages, and also more info on your device.
All three of my cameras stopped working. Two of the three (outdoor) cameras say they can't connect to WiFi, but in settings show them connected (with good signals). The indoor camera seems totally lost. Tech support says we have to remove all three cameras and reload them into the system because they suspect our internet "went down" at some point. What a hassle. The cameras don't seem to be reliable, in spite of the fact that they all have good WiFi signals. We are still getting motion alerts, which confirms WiFi communication . . . but no video. What a joke . . . if we have to periodically reload these suckers, over and over.
Thanks for reaching out. It does sound like this would benefit from real time troubleshooting over the phone with one of our specialists. I've reached out to that team, who will be contacting you shortly!
There is a problem with the wireless outdoor camera that Simply Safe offers. When the battery runs out and loses connection, many of them will not reconnect properly. I have done MBPS speed test, reset my router, bought a new router, spent literal hours on the phone with their tech support, replaced the cameras with new ones, etc. For months I have not had working cameras, and they can't solve it.
To be clear, all of our camera issues were resolved after we installed an inexpensive WiFi boost and reloaded all three cameras. The only issue I am watching now is battery life for the camera that is working solely off battery power. Sometimes the batter seems to hold for weeks. Now it is holding for months, even in cold weather, so we're very pleased. The short battery life earlier could have been related to software issues prior to reloading. Who knows. Now that we no longer need to tap into off-shore "tech support," and all aspects of the system, including the cameras are functioning without any problem, we are happy with SimpliSafe. Any, you're right, now days it is best to have functional outside cameras. Sad, but true.
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Official Solution
davey_d
Community Admin
•
4.3K Messages
6 months ago
Hi @jacky50 ,
How far is that Outdoor Camera from your SimpliSafe Base Station, as well as from the WiFi access point or router? The Outdoor Camera does need to communicate with both.
Also, have you already tried the Connection Check tool in the Camera Settings section of the SimpliSafe app? That can give us some valuable info for diagnosing the isssue.
(edited)
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cataloof
3 Messages
6 months ago
simply safe app on my computer is not working
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Angus
13 Messages
4 months ago
All three of my cameras stopped working. Two of the three (outdoor) cameras say they can't connect to WiFi, but in settings show them connected (with good signals). The indoor camera seems totally lost. Tech support says we have to remove all three cameras and reload them into the system because they suspect our internet "went down" at some point. What a hassle. The cameras don't seem to be reliable, in spite of the fact that they all have good WiFi signals. We are still getting motion alerts, which confirms WiFi communication . . . but no video. What a joke . . . if we have to periodically reload these suckers, over and over.
2
0
StevenDivers
2 Messages
3 months ago
There is a problem with the wireless outdoor camera that Simply Safe offers. When the battery runs out and loses connection, many of them will not reconnect properly. I have done MBPS speed test, reset my router, bought a new router, spent literal hours on the phone with their tech support, replaced the cameras with new ones, etc. For months I have not had working cameras, and they can't solve it.
0
Angus
13 Messages
2 months ago
To be clear, all of our camera issues were resolved after we installed an inexpensive WiFi boost and reloaded all three cameras. The only issue I am watching now is battery life for the camera that is working solely off battery power. Sometimes the batter seems to hold for weeks. Now it is holding for months, even in cold weather, so we're very pleased. The short battery life earlier could have been related to software issues prior to reloading. Who knows. Now that we no longer need to tap into off-shore "tech support," and all aspects of the system, including the cameras are functioning without any problem, we are happy with SimpliSafe. Any, you're right, now days it is best to have functional outside cameras. Sad, but true.
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