Outdoor cameras failed during home break-in
Someone broke into my home over the weekend and neither of my outdoor cameras caught reliable footage. The delay in recording motion detection is so bad that they were almost out of my back yard before the second camera they passed in front of, caught an image of their back. I'm extremely livid about this situation and I want to know what Simplisafe is going to do about it. It seems they aren't providing the service for which I'm paying.
Also, the one video in which I was barely able to catch the criminals wouldn't play on my app and kept crashing it. I called tech support and they didn't know what the problem was and told me to just use the computer.
My disappointment in the "security" company that was supposed to help me protect my home is through the roof. Simplisafe has failed and I expect a response fast.