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Discussions around our indoor camera, also known as the SimpliCam, happen here.
3 Messages
Tuesday, January 19th, 2021 9:43 PM
Disconnect Video doorbell cam from account
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Updated
2 years ago
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simplisafe_admin
Community Admin
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491 Messages
2 years ago
If you reset the Video Doorbell Pro using the reset button on the back while it was connected to your WiFi network, it should now be removed from that account. Once removed from a SimpliSafe.com account, it can be installed to any new SimpliSafe account by going through the same setup process in the SimpliSafe app that was used when you first installed it. If you continue to have problems getting your Video Doorbell Pro installed on your new account, contact our Support Team here.
SimpliSafe Social Team
SimpliSafe Home Security
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gsoccar_9x2vyj
3 Messages
2 years ago
Any other suggestions?
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simplisafe_admin
Community Admin
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491 Messages
2 years ago
SimpliSafe Social Team
SimpliSafe Home Security
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gsoccar_9x2vyj
3 Messages
2 years ago
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simplisafe_admin
Community Admin
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491 Messages
2 years ago
Thanks for the update! We're glad to hear that you were able to get your Video Doorbell Pro reset. Also, thanks for replying here on the forums. This should help other customers know that going through this process will help them out if they run into a similar issue to yours.
SimpliSafe Social Team
SimpliSafe Home Security
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