2 Messages
Outdoor camera won’t connect to wifi
Following all recommendations but still won’t connect. Connected fine and worked fine for weeks. Both outdoor cameras went offline and won’t reconnect no matter what I do. Close to dumping the whole system for my home and business and buying new one. Not worth the time to sit in the phone to be told to do the same thing that I’ve tried many times. One last chance…….
davey_d
Community Admin
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4.1K Messages
3 months ago
Hi,
So sorry to hear that you're having trouble. You mention that your cameras had been connected previously. Have you made any change to your WiFi network settings at all?
It might help to try a reset, if you haven't already:
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boognish7
2 Messages
3 months ago
Already tried that.tried removing camera and re-installing . No new changes to Wi-Fi.
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linuxgam
1 Message
30 days ago
Problem: Simplisafe Outdoor Camera will not connect to wifi
My router is a Synology RT2600C with two Synology Mesh Routers MR2200ac. I have a Simplisafe Doorbell camera and one inside camera both attached to my guest network. Both are working fine.
I purchased a Simplisafe Outdoor camera an tried numerous times to connect it to my guest network and it always failed in the last step connect to wifi. I contacted Tech Support and spent another hour going through all the steps with them with same results. They sent me a replacement. I have tried numerous times trying to get it to connect to the wifi, but it failes to connect to wifi. I have my Guest network only transmitting on 2.4 band.
Each time I try I do the following:
1. I recharge the battery to 100%
2. I go to the Key Pad and remove the Outdoor camera from the base station
3. I hold the button on the back of the camera for 16 seconds to reset it
4. I go to my Simplisafe App an add a camera
5. The base station acknowledges the camera
6. I select my Guest network and verify that I have entered the password correctly and
I get the warning it is taking a long time. The camera is blinking white. Finally I get
the failed, try again message.
I log into my Router and go to the network and look at the CLIENT LIST. The Outdoor camera is in the list and displays the MAC and IP info. It is connected to my Guest Network. I go to my Simplisafe keypad and I see the Outdoor camera in the device list. But when I go into the Simplisafe App on my Android 12 phone I get the message that the camera is not installed and do you want to continue?
I think you have a programming error in your installation software, where it is no recognizing that the wifi IS CONNECTED. It could be something simple like a wait time setting that is set too small a value.
It is to bad that the App leaves you in this state, because if it would let you go into the camera network setting it probably would fix the problem.
I feel there is nothing wrong with the original Outdoor camera or the replacement, so sending another one would be a waste of time and expense.
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dixxie
1 Message
26 days ago
I've followed all the same troubleshooting steps described and I still cannot get my outdoor camera to connect to wifi. It's very frustrating.
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mikekuo
1 Message
22 days ago
I am in the same situation as boognish7, dixxie, and pkeddie88 above. Have been using SimpliSafe with monitoring since this summer and yesterday decided to cancel the monitoring service. When that process was completed over the phone, I clicked on the SimpliSafe app and found that I had to setup the system all over again. The process was straightforward and easy, and it seemed to remember all my devices -- until I got to the camera wifi connection step. There have been no changes to my wifi settings and all my other devices in my home which are connected to the wifi network are functioning normally. The only change has been to cancel monitoring and re-setup the system as instructed by the app. The discussion above is not encouraging and it is clear to me now from hearing from others that this not an issue with my home wifi network and is a program error from the security devices. I would like to know how this can be resolved by SimpliSafe.
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2728gkb
3 Messages
21 days ago
Similar issue - outdoor camera won't connect to wifi network. I spent 6 HOURS on phone w. SS techs. They each gave up and sent new cameras -- but (of course) the same problems persist.
Blinking white light goes red immediate when pressing button to connect to nextwork per app.
This is HORRIBLE! No solution. How can this be so difficult.
Note - Indoor camera connected no problem, it's just these crap outdoor ones.
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lance843
Advocate
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648 Messages
10 days ago
I have hooked up 13 systems for people the last year and one thing I found out is if you happen to have a VPN enabled it will not let the cameras work, it took me some time to figure it out but during an installation he said he does have a VPN and when he disconnected it bam all cameras were able to come on. Not saying that's the problem with everyone's cameras but just wanted to put that out there for anyone who has a VPN and is having trouble.
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rhi0626
2 Messages
8 days ago
We just tried for a few hours to install our outdoor cameras and tried all the troubleshooting and the cameras stall at the last step and will never connect to the WiFi. We have the WPA2 like it was suggested and nothing seems to work. If SS doesn't have a fix, I guess we find other cameras?
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amcphail5
1 Message
3 days ago
In the same boat. My camera originally set up fine, but then disconnected when my plan was disconnected after my payment failed. Since then it’s said I unfinished setup in the app and connecting to Wi-Fi failed.
Interestingly, until I reset I was still getting notifications that I could click into and see the live stream. So there was a connection as suspected above.
Anything work here? It is frustrating 😖
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