Can’t Connect Camera to Wi-Fi After Setup
If your camera had previously been set up but is now failing to connect to your Wi-Fi network, the Connection Check tool in the SimpliSafe® mobile app will tell you if there are any issues between your network and camera.
How to Run a Connection Check:
Open the SimpliSafe® mobile app
Tap on the Cameras tab on the bottom of the screen
Select the gear icon in the upper right corner
Choose your camera
Select Connection Check and follow the on-screen instructions to test your signal strength and upload speeds
Using your results, you can improve your camera’s connection with the tips below.
Camera Wi-Fi Requirements:
Signal strength should be above -55dBm. A lower number means a weaker connection between your camera and Wi-Fi router.
If you have a low signal strength, try troubleshooting your Wi-Fi network
Upload speeds need to be above 2Mpbs
If your upload speed is below 2Mbps, you may need to contact your Internet Service Provider (ISP) to upgrade your Internet package.
If your upload speed is exactly 2Mbps, you should take these steps to improve your upload speed.