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Outdoor Camera Delay
Hello Community,
This thread was initially created as a gathering point for our Community’s feedback regarding the performance of the Wireless Outdoor Camera. Since then, our engineering team has been working hard and making significant improvements, making your Outdoor Cams faster and more reliable than ever.
For best performance, it is still important to make sure that your Outdoor Camera is in the best position for connectivity - not just with your WiFi router, but also with your Base Station. Our Help Center can take you through some troubleshooting steps. And you might also want to consider enabling Performance Mode by plugging your Outdoor Camera into a power source - either the Power Adapter or the Solar Panel accessory. Not only will that enable your Outdoor Camera to stay online at all times, but also enables pre-roll, so the recording can catch events even before the camera is triggered.
Going forward, we’ll be tracking more specific issues as they arise. So while we’re going to mark this particular thread as RESOLVED, please rest assured that work continues and more updates with improvements and optimizations are on the way.
lanishban
3 Messages
8 months ago
Still takes way too long for the SimpliSafe outdoor camera to wake-up and record, often not recording at all as it misses the event entirely. Occurrences such as someone driving up onto the driveway with the electric fence opening, or a package being delivered. Very disappointing!! It's on battery with solar backup. Very disappointing!! I have a Ring camera on another property of mine that never misses an event.
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jackemail
7 Messages
7 months ago
It's almost insulting to suggest relocating a camera closer to the router would help. The majority in this thread have cameras near the router. I have two within a dozen feet from the router. Mounted on the house. Still only get the heels of people walking nearby.
I do applaud your efforts and I am hopeful that the edits will awaken from "deep sleep" within a second or less.
Thank you
Jack
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Immz
13 Messages
7 months ago
I now appear to be running v1.20 which hasn’t even been announced yet and the delay is still as bad. Utterly useless security camera.
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matt1031
5 Messages
7 months ago
Alright, it's time for me to buy new cameras from a different service. I can't believe I wasted this much money on these cameras. SimpliSafe should recall all the exterior cameras. I just contacted customer service again and they're just sending me on a wild goose chase again. They essentially just told me, sure go ahead to a different service when I asked if I could get a refund for my exterior cameras since I've been having issues constantly and they have logs for it. They're like.. nope, not if it's not within the 60-day window. So they're completely ok with taking my money and not backing up their service.
(edited)
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larrhurd
105 Messages
7 months ago
I have been saying that simpliunsafe is a fraud for a long time. Just look up my posts to see what I had to go through. I'm still shocked that people are still buying their junk.
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numbersplus09
6 Messages
7 months ago
I HATE my SimpliSafe cameras. I have too much invested in the cameras to just ditch them and go elsewhere. I too have called about them, but get nowhere. My old system (other than 2 of the 4 cameras dying of old age and the same with the doorbell, rarely failed and when a person came to the door it told me "Person" not just "motion". These are like a person crying Wolf. I've turned off all notices as that is a waste of time. But the slow response in trying to wake the cameras up is unacceptable. I do not feel protected. I do really like my SimpliSafe alarm and when my old doorbell went out, I decide to go with SimpliSafe for that and then all the cameras since of of my front exteior cameras went out. This way the alarm & camera are all on 1 system. What a HUGE mistake. The doorbell camera doesn't have near the range as my former Next doorbell. I needed 2 cameras to get that but don't know if it is a person or just a car passing or whatever. The other cameras overlap and really only need 2 front cameras. But the install took too long to be able to see it all as I kept getting "bad" cameras. The installers couldn't or wouldn't answer my questions about "range". I miss my old cameras.
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jfmdegra12
3 Messages
3 months ago
This is a horrible issue, and I have had my system for 2 years now and I have 2 extenders and this still occurs. Simplisafe has to do better! Like others has said, you miss what triggered the camera in the first place whenever this happens. And it happens far too often! Even when you hit the notification sometimes it won't load smh.
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