‎Outdoor Camera Delay | Page 3 | SimpliSafe Support Home
 
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5.3K Messages

Wednesday, April 26th, 2023 10:27 PM

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Outdoor Camera Delay

Hello,

Our engineering team is aware that some users are experiencing extended delays on the Outdoor Camera - both when the user attempts to livestream, and when the camera's motion sensor is triggered for a recording.

Work on optimizing performance through firmware updates is IN PROGRESS. Our engineering team has had some success, but we're not finished yet! Firmware 1.15 is rolling out now, and more are on the way.

In the meantime, there are a couple of steps that you can do on your end to help with performance. In order to save battery life, the Outdoor Camera goes into a deep sleep, and part of the process of waking up the device requires communication with your Base Station. So it might help to move your Base Station to a different spot that is closer to the same side of the house as your Outdoor Camera.

5 Messages

2 months ago

It's almost insulting to suggest relocating a camera closer to the router would help.  The majority in this thread have cameras near the router.  I have two within a dozen feet from the router.  Mounted on the house.  Still only get the heels of people walking nearby. 

I do applaud your efforts and I am hopeful that the edits will awaken from "deep sleep" within a second or less.

Thank you

Jack

15 Messages

I switched to Arlo solar/battery system.  Still has a little lag but is consistent and works.

13 Messages

2 months ago

I now appear to be running v1.20 which hasn’t even been announced yet and the delay is still as bad. Utterly useless security camera.

5 Messages

2 months ago

Alright, it's time for me to buy new cameras from a different service. I can't believe I wasted this much money on these cameras. SimpliSafe should recall all the exterior cameras. I just contacted customer service again and they're just sending me on a wild goose chase again. They essentially just told me, sure go ahead to a different service when I asked if I could get a refund for my exterior cameras since I've been having issues constantly and they have logs for it. They're like.. nope, not if it's not within the 60-day window. So they're completely ok with taking my money and not backing up their service.

(edited)

2 Messages

Yes the exterior camera is useless. I never have this problem with my ring system. 

5 Messages

@lanishban​ Agreed. I was considering Ring, but now Amazon owns them. They had some issues in the past with people looking at security camera feeds. I probably won't go with them. 

100 Messages

2 months ago

I have been saying that simpliunsafe is a fraud for a long time. Just look up my posts to see what I had to go through. I'm still shocked that people are still buying their junk.

5 Messages

@larrhurd​ yeah, back to the drawing board and researching alternatives. Dont want Arlo or Ring.

6 Messages

2 months ago

I HATE my SimpliSafe cameras.   I have too much invested in the cameras to just ditch them and go elsewhere.   I too have called about them, but get nowhere.   My old system (other than 2 of the 4 cameras dying of old age and the same with the doorbell, rarely failed and when a person came to the door it told me "Person" not just "motion".   These are like a person crying Wolf.   I've turned off all notices as that is a waste of time.  But the slow response in trying to wake the cameras up is unacceptable.    I do not feel protected.     I do really like my SimpliSafe alarm and when my old doorbell went out, I decide to go with SimpliSafe for that and then all the cameras since of of my front exteior cameras went out.  This way the alarm & camera are all on 1 system.   What a HUGE mistake.   The doorbell camera doesn't have near the range as my former Next doorbell.   I needed 2 cameras to get that but don't know if it is a person or just a car passing or whatever.  The other cameras overlap and really only need 2 front cameras.   But the install took too long  to be able to see it all as I kept getting "bad" cameras.   The installers couldn't or wouldn't answer my questions about "range".   I miss my old cameras.

Community Admin

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5.3K Messages

Hi @numbersplus09 ,

We're really sorry to hear about your experience. Please know that our engineering team is constantly at work on improving performance for your cameras. It sounds like you have two different types of camera: the Video Doorbell Pro and the Wireless Outdoor Camera. Since they each use very different technology, it's important to troubleshoot them separately. We do have a general guide here that can help with both.

For the Outdoor Cameras, it's not only important to have a good connection to your WiFi router, but also to the Base Station - because it's the Base Station that tells your cameras to wake up from Deep Sleep. So it may help to move your Base Station closer to the cameras - for example, nearer to your front door (though not right next to the door; preferably away from immediate view of intruders walking in).

Another factor is that the Outdoor Camera's Deep Sleep goes into effect to save battery life. If it's connected to a power source (like the Power Adapter, or the Solar Panel accessory), it will stay awake, and should react faster when there's an event.

And finally, to answer your question about motion sensor range. Unfortunately, we're not able to give precise numbers because they work using infrared - that is, they're activated by sources of heat moving around in the scene. Then if you have People Only enabled, the camera will analyze the image and look for anything shaped like a person.

But that heat sensing means that the range will differ greatly depending on the environment. So the best thing to do is to test it out where you want it, and that's how you'll know for sure.

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