‎Outdoor Camera issue | SimpliSafe Support Home
 
LKR_11743's profile

Tuesday, August 8th, 2023 4:55 AM

Outdoor Camera issue

I have 2 outdoor cameras up and running for about 8 months with no major issues.

For the last 2 weeks 1/2 cameras keep giving notification of weak signal. I reset the router and the camera with no change. This camera with the issues is the one closest to the router and I also have the SimpliSafe Wi-Fi extender. What can be causing this issue and how do I go about fixing it?

Captain

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5.9K Messages

1 year ago

@LKR_11743 I would try a manual reset (take the battery out, fully charge it and put it back in, and/or call SS for support. Please post your outcome here if you get a chance.

7 Messages

@captain11​ I have changed the battery. No difference. I have tried call support and they weren’t able to give me an answer besides things I’ve tried.

maybe when I have time I will call again

Community Admin

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3.1K Messages

1 year ago

Hi @LKR_11743, 

A weak WiFi signal could be due to a few different things. There could be wireless interference between your router and camera caused by other electronic devices, or maybe there are multiple devices streaming on your router all at the same time. This article in our Help Center dives into what can cause a weak signal.

To improve your camera's signal, I would also recommend resetting your camera as Captain11 suggested. If that does not help, there are still some other troubleshooting steps we can take. Most WiFi routers run dual bands broadcasting at 2.4GHz and 5GHz. I would move any devices like PCs, TVs, and video game consoles to the 5GHz band, and keep your SimpliSafe devices on the 2.4GHz band. This article also lists out additional steps to take to improve WiFi signal strength. 

7 Messages

I changed battery’s with no difference. I have had the same set up 

no new devices nothing moved for over 8 months and this problem just started. 

7 Messages

@emily_s​ my router is only 2.4

Plus I am using the simplisafe wifi extender which was suggested when I put my package together 

(edited)

Community Admin

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3.1K Messages

@LKR_11743​ Since the above steps didn't help, I would reach out to our Support team for some live troubleshooting. 

7 Messages

1 year ago

The camera is draining battery very quickly as well. 

Captain

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5.9K Messages

@LKR_11743​ Replace the camera at nc but will be insteresting how the specialist conf call will work out.

7 Messages

I’m gonna give a call on Monday. First day I have time 

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