‎iOS 16 Landscape Mode | SimpliSafe Support Home
 
ljcarney63's profile

Thursday, September 22nd, 2022 2:56 PM

Resolved

iOS 16 Landscape Mode

My iPhone 14 Pro does not rotate to landscape.  Whereas my old iPhone that I switched from, an iPhone 12 Pro still switches - but I am running iOS 16 on the 14 Pro.  Could that possibly be the difference?

This post was created from this reply on different post

Official Solution

Community Admin

 • 

5.3K Messages

1 year ago

Hi all,

Today's update is great news: This issue should now be resolved. If you haven't already, please update to the latest version of the SimpliSafe app in the App Store (2078.47.0 or higher).

As always, if you have already updated to the latest version, and you are still seeing this issue, please let us know!

1 Message

@davey_d​  THANK YOU!!! Works great after the update. On an IPhone X. Updated to iOS 16 and it quit allowing landscape. Updated your app, works great! 

18 Messages

2 years ago

My phone used to rotate, now it doesn’t, and of course neither does my iPad. What use is a 1080p image if I can’t have it as large as possible on the target device? It’s a basic given free OS functionality is the iOS app native?

Community Admin

 • 

240 Messages

@JeffG360​ Hi there,

Just tested out the rotation functionality on an iPhone 12 Pro Max. It looks like it's still working for me over here. The best option would be to try restarting your phone and the SimpliSafe app to see if that resolves it and brings it back.

1 Message

My iPhone 14 Pro does not rotate to landscape.  Whereas my old iPhone that I switched from, an iPhone 12 Pro still switches - but I am running iOS 16 on the 14 Pro.  Could that possibly be the difference?

This reply has been converted into a post

18 Messages

@alexandria_c​ Because I’m a developer and was using the iOS 16 beta that breaks the functionality with non-native apps such as yours. Your small development team took shortcuts building a code base that could be used both iOS and Android and doesn’t work natively on either platform hence we have these issues that either OS would provide a native app for free.  Penny wise and Pound Foolish!

12 Messages

2 years ago

I have the same issue… was always able to rotate the live camera on my prior phone which had iOS 15.7…not working on iOS 16!

12 Messages

2 years ago

My previous iPhone with iOS 15.7 always would rotate the live camera feed to landscape…just got a new iPhone with iOS 16 and that no longer works. I posted this as a comment on a thread concerning rotating in iPadOS, but thought I should make a separate post. Is there any chance of this being addressed?

Note: This comment was created from a merged conversation originally titled Live camera on Video Doorbell Doesn’t Rotate to Landscape Mode with iOS 16

2 Messages

I can confirm this. Three cameras installed and none can be viewed in landscape since iOS 16 update. We’ll hopefully see a Simpisafe app update in the next week or so. I understand that it sometimes takes some time to get updates through Apple’s review process. 

2 Messages

Same issue here…I thought it was just me, lol

Community Admin

 • 

5.3K Messages

2 years ago

Hi folks,

Thanks for reporting! This is a known issue that is occurring for users on iOS 16. Our dev team is currently investigating. I'll keep you updated when we have a fix.

3 Messages

@davey_d​ 

please update progress on resolution of camera orientation as of today.  

3 Messages

Why is this taking so long to resolve? I also raise the issue about three months ago that the live stream from the camera keeps dropping it was found not to be a Wi-Fi issue, but one that simply safe was going to work on so that the camera doesn’t just get dropped after a few minutes of viewing. Any updates on this? 

5 Messages

@davey_d​ 

Still waiting for any update on the App to fix this issue.  All of my other apps have updated.

175 Messages

@davey_d​ JFK!  it's been a MONTH!  how about getting the landscape issue FIXED! along with ALL THE OTHER ISSUED SIMPLISAFE SEEMS TO BE HAVING!  having to log into the app every single time!  doorbell cam CONSTANTLY disconnects!

UGH!

you're getting WORSE instead of BETTER!

1 Message

@davey_d​ any progress on fixing the landscape in IOS16?  It has been a couple months 

5 Messages

2 years ago

Same for me after updating to iOS 16  on my iPhone 12 Pro Max.  It makes for a very small video :)

5 Messages

I can’t blame iOS 16 because everything else rotates, just not my SimpliSafe camera. It’s that “simple”.

1 Message

The recording of motion detection can be viewed in Landscape mode, but not Live viewing

1 Message

@timwmetz​ I thought it was me too.  Since updating to IOS 16, my iPhone 11 Pro will not allow landscape viewing of the SimpliSafe live shot.  I'm not having any issues with any other app, so SimpliSafe is going to have to figure something out.

1 Message

2 years ago

Same here.  IMO, iOS 16 is nothing but crap.

18 Messages

2 years ago

Stop blaming iOS! We are seeing the result of a poor decision by the SimpliSafe dev team to release a non-native app. I reported this issue months ago in the early days of iOS 16 Dev Beta Program. It continues to be an issue under 16.1 Beta 3. The same Dev Beta Program your development team participates in so we’ve all known about this issue since June. This isn’t some “new” problem Apple dropped on you that you’re now investigating it’s been a known problem almost 4 months!

Community Admin

 • 

5.3K Messages

2 years ago

@timwmetz and @dfatheree ,

I wouldn't necessarily blame Apple for this. It's possibly a compatibility issue that our own dev team needs to solve.

But thank you for reporting! We're still investigating, and I'll keep you updated when we have more info.

18 Messages

@davey_d​ deleting customer posts, that are factual, but you don’t like?

Community Admin

 • 

5.3K Messages

@JeffG360​ not sure what you mean. I do agree with you that this issue needs to be resolved on our end.

18 Messages

2 years ago

I am dealing with a catastrophic hurricane here and I can’t see what’s going on the way I should be able to and expected. It’s not some crazy suggestion benefiting a small percentage of your users! It’s basic functionality! You have known about for almost 4 months! Go ahead and delete this post too. You can do that but I’ll keep posting where you have no control, Facebook, Twitter, Instagram, etc. This is an event where having a SimpliSafe system should have been a positive rather than a source of frustration. Disappointed by your actions and the dev team’s inaction since June.

(edited)

12 Messages

@JeffG360​ have to agree with Jeff here. Apple releases a developer beta where app developers can test their app and versions for compatibility, months before the new iOS version is released.


IMO part of the reason the SimpliSafe app is so glitchy, and missing some first party integrations on iOS (like asking Siri to show you a camera in the app) is because they did not build their app natively using Apple’s development framework, but on a different development platform and then “ported” it to iOS. It’s a similar reason why Instagram (and some others) never work in landscape mode on the iPhone, and thus don’t work on the iPad well (not sure if instagram fixed this or not). 

(edited)

3 Messages

2 years ago

Please fix this quickly - it’s terrible not to be able to rotate the videos. 

2 Messages

2 years ago

Same here. I always set my phone down (r where it’s landscape) when I fall asleep, we had an almost break in a few months

back and this is driving me CRAZY and not making me simpliSAFE. Please fix this asap, we pay for this, please please fix it 

Note: This comment was created from a merged conversation originally titled Same

10 Messages

2 years ago

IPhone 12 with iOS 16 has the same issue. 

10 Messages

@christophermiles​ It's fixed now.  Thanks!

4 Messages

2 years ago

Here we are in October and still nothing but silence from SimpliSafe. The app could have been rewritten by now.

2 Messages

2 years ago

Has this issue been addressed or corrected yet? Since the iOS 16 update I can’t review in landscape mode.  SimpliSafe is the only app having this problem. 

Note: This comment was created from a merged conversation originally titled IOS 16 and Video Review wont orient to landscape
New to the Community? Get started by reading our Welcome Post.