1 Message
bell box problems
I am unable to get the new bell box to work on my gen3 alarm system. Follow the usual process to fit a new device but it does not connect to the base unit!!! Could be a faulty unit or just not compatible??? I have updated the base unit but still no joy.......any ideas?
emily_s
Community Admin
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3.1K Messages
1 year ago
Hi @nickmower,
I see that you called Customer Service and will be receiving a replacement Bell Box. When setting up your new Bell Box, make sure that your Base Station is connected to Wi-Fi and then update it to the latest firmware.
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paul191282
1 Message
1 year ago
I’m having the same problems , there’s not even an option to add the bell box on the app
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deggy92
2 Messages
9 months ago
I have exactly this same issue. Adding the bell box to my existing setup but there's no option either in the app or the keypad to add a bell box. I wondered if it was automatically added but it also doesn't show up in my added sensors/devices and also doesn't arm when I set my alarm? Help!!! I'm about to send it back!
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marymarylamb
1 Message
1 month ago
After long call with US Simplisafe and UK Simplisafe, I have found that the bell box is not compatible with US Simplisafe base station. It doesn't help even if you have a UK Simplisafe account.
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