175 Messages
EVERY.FREAKING.DAY! doorbell cam keeps disconnecting!
lately the doorbell cam keeps disconnecting. it's about 10 feet from the router. i have super fast internet. other SIMPLISAFE cameras right on the other side of that door from where the doorbell is stay connected!!!
NO other SIMPLISAFE device is having these DAILY issues! we have a SIMPLISAFE camera in a tuff shed that is outside of our home that is further away form the router and THAT ONE never disconnects!
it's YOUR device! FIX IT!
Official Response
davey_d
Community Admin
•
5.7K Messages
2 years ago
Hello,
I understand the frustration. I agree, it sounds like there's local issue. Since you have that other camera (non-SimpliSafe, perhaps?) that is further away, it's possible that reception and range may not be the issue here either. But maybe it's something to do with how the camera connects to your WiFi router.
I'm requesting a call from a Specialist to see if we can troubleshoot further.
5
0
toastie
175 Messages
2 years ago
AND to add insult to injury..... when it does decide to finally connect... if it's a breezy afternoon... the SHADOW from our flag sets it off constantly even though we have PEOPLE ONLY selected! didn't know a freaking SHADOW of a FLAG was a PERSON!
6
toastie
175 Messages
2 years ago
Hey, Davey D..... here's a concept: GET A REPLACEMENT DOORBELL IN THE MAIL TO ME UNDER WARRANTY ASAP! stop with the exuses and trying to blame my internet (NOT the problem) any thinking that may other functioning cameras aren't simplisafe (they ARE)
do the right thing for a change
1
oshanla3
1 Message
1 year ago
Keep having doorbell disconnection issues
2
jonwallace
4 Messages
1 year ago
Just on very easy thing to try--I was having the base station and a few other non-Simplisafe devices (Wemo and levitron) disconnect almost every day. I changed my modem wifi from "802.11 (b or g or n)" to just "802.11n" After a reset all has been well for a week.
Of course assumes all your devices are 802.11n, but all of mine were.
0
0
Atlas
1 Message
1 year ago
Same here and it is hard justifying getting this camera when other doorbell cameras work fine. My other SimpliSafe cameras also work just fine. I’ve run through all of the troubleshooting steps.
(edited)
1
Lma
1 Message
1 year ago
Same happens to me and only on my ss video doorbell.
All other cameras work perfectly.
Reset my Netgear router and ss video doorbell working perfectly.
3
0
careyannf
3 Messages
8 months ago
I am having the same problem after years of living at my same address and having my doorbell cam work like it was supposed to in the past. And I have Cox high speed internet too!
1
0
careyannf
3 Messages
8 months ago
I just contacted Simplisafe support yesterday and now this will be the 3rd doorbell cam they are sending out to me
1
careyannf
3 Messages
8 months ago
Resetting my router, changing the location of the router, on top of, using connection check does nothing to help
0
Mkorbelova
1 Message
6 months ago
I have to agree it is definitely a faulty camera. All of my other cameras even the ones far away never disconnect except for this one all the time. I also have very fast speed Internet it's right on the other side of the door cam nothing is blocking it and it is on the WPA2 setting blah blah blah blah blah whatever fix your crap
0
Voices12345
2 Messages
6 months ago
Having this same problem! Doorbell Camera will disconnect while I’m at work all day but when I get home it connects. Outdoor camera never disconnects. SS has replaced it 4 times already and still same problem. The doorbell camera is definitely faulty and I’m getting tired of calling support about it. Going back to Ring and downsizing my SimpliSafe plan.
1
invoice
1 Message
2 months ago
I’m having exactly the same problem and have been for a long time. My other Simplisafe cameras never disconnect but the doorbell does repeatedly. The Wifi Access point is in the window directly above the door and the signal is rock solid. My doorbell software is up to date, as is my Eero firmware.
Sometimes, if I entirely reboot my entire network, the doorbell camera comes back to life, other times it makes no difference. I can pull it off the wall and reset it and the camera will work fine for a while…until it doesn’t.
The doorbell chime always continues to function. The motion sensor always continues to function and notifications of this ilk keep streaming into my phone. The camera goes dead within a few hours or at most a day or two after the hard reset.
This is the only Simplisafe device I ever have any problems with and I have to think there’s something fundamentally wrong with its design. Given how many others seem to be having exactly the same issues (there are threads about this in multiple places) I’m pretty confident the unit has a serious design flaw. I’m so sick and tired of this that I’m seriously thinking about jumping ship and going to another ecosystem.
3
0
cmathiowitz
1 Message
1 month ago
Having the same issue. It’s the defective charging plate. When you plug it in via micro USB it works. However it won’t operate unless it’s always plugged in.
Simplisafe has refused to replace this item for me because they said it “works when it’s plugged into micro USB.”
Even thought I told them that the charging plate is defective and that’s part of the item and therefore I should be owed a refund or replacement.
The point of the device is it’s supposed to work off of the charging plate.
In the end I had to waste a few hundred dollars for an electrician to come in and customize a fix.
Bad experience. Would not recommend this particular product. Overall SimpliSafe is still good.
0
ktunno93
2 Messages
1 month ago
I am having this same exact problem. I have another SimpliSafe camera that is further away that is working fine. I’ve tried resetting the router and hard resetting the doorbell multiple times. It was working for almost 2 years and nothing has changed with my internet. All of a sudden the last few months it can’t go longer than a few hours before the doorbell stops responding.
1
0