2 Messages
Historical footages not showing under camera
Is anyone else having issues where they cannot see all the past footage for their cameras when they click on the history button within a particular camera? When I try to look at old footage, even within the same day, I get a spinning circle on the bottom like it's loading, but nothing loads. I sometimes get only one footage or as many as ten, but nothing more than that. I called Simplisafe and they told me that the only way to see old footage is via the Timeline tab, which I know is not true, and even then, I cannot filter to just a particular camera.
emily_s
Community Admin
•
3.3K Messages
2 months ago
Hi @vinegarboy89,
Just so I have this right, you only see this issue with loading camera footage when trying to view footage for a particular camera, but when you look at your account's timeline all videos load? Have you tried removing the SimpliSafe mobile app from your device and then redownloading it? If you haven't, I would recommend trying that as a first troubleshooting step.
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scandrsn
5 Messages
2 months ago
I am experiencing the same issue. Any time I open an individual camera and I click on the history button I get an error message reading " 'camera name' does not have any recordings in the last 30 days". However, when I go to my timeline, I can click any recent history from that camera and all of the history loads beneath it. This has been happening for quite a while now but I keep forgetting to submit a support ticket. I am operating on a Google Pixel 8a running Android 14. Screenshots included below to show the issue.
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