‎Foggy image from outdoor SimpliSafe Camera | SimpliSafe Help Center
 
Lazymom's profile

Monday, February 14th, 2022 4:54 PM

Foggy image from outdoor SimpliSafe Camera

​Brand new SimpliSafe user here, having a first night issue: How can I avoid getting a foggy image from my outdoor cam at night/early morning?​

​RING camera in same spot is clear.​

Community Admin

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4.3K Messages

1 year ago

Hi Lazymom,

Are you comfortable with sharing a shot of what that looks like? It could give us a better clue about what's going on.

6 Messages

@davey_d

Thank you for your response.  Here is the screenshot, 7:29am

Screenshot as of now, 11:51 am

(edited)

Community Admin

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4.3K Messages

Ahah. And it disappears during the day, so it's not a permanent hardware fault. Are you able to see if it's being caused by morning dew on the lens?

1 Message

I would love to know if you had your issue resolved.  I’m having the exact same issue with only 1 of my 3 outdoor cameras.  It appears to be be “foggy” but strange that it is only with one of the 3. The other two have very clear night vision. Literally can’t make anything out on the 3rd. 

2 Messages

@davey_d​  I checked my cameras it is in fact dew on the lenses. About the top third has condensation. Are there any fixes for this issue, being as they are outdoor cameras, and conditions that cause condensation will be a normal occurrence? 

6 Messages

@Akgrl1997​ , So sorry i just saw this.

We never got it resolved.  We put our ring cameras back up which work great.  I was so hopeful Simplisafe would have been an improvement.
Happy New Year!

1 Message

7 months ago

I have the same issue with my doorbell from them. From night to early morning there's a fogg, I believe its the night vision causing this.

1 Message

3 months ago

Did we ever hear a resolution for this issue? All of my neighbor’s have security cameras, but I’m the only one with simplisafe and the only one with this issue. 

2 Messages

3 months ago

I have the same problem. What’s the fix.

159 Messages

3 months ago

same problem but with an indoor (garage camera).  it's not morning dew.

1 Message

3 months ago

Same issue with 1 of 4 of these cameras.  Developed after 6 months.  The other 3 have very clear images.  

2 Messages

2 months ago

Same here too!  Made a shield but obstructed the view. Went on Amazon to buy a outdoor camera sun shield. Hope that helps. Maybe the lense isn’t sealed properly?

1 Message

2 months ago

Same here and on its first day outside! This is not really acceptable for such an expensive “outdoor” camera.

Advocate

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751 Messages

2 months ago

Rainx  maybe?

2 Messages

2 months ago

I reinstalled under a eave of the garage. Works great now. Retuning the sun shield to Amazon. 

1 Message

20 days ago

I have the same problem. These two photos were taken 1 min apart. Front door you can see it's not foggy, front yard you can even make anything out.

Community Admin

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4.3K Messages

@tnamartin8384​ is that Front Yard camera set up under an overhang? It's possible that some moisture might have gotten onto the lens or obscured the light sensor.

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