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Lazymom's profile

Monday, February 14th, 2022 4:54 PM

Foggy image from outdoor SimpliSafe Camera

Brand new SimpliSafe user here, having a first night issue: How can I avoid getting a foggy image from my outdoor cam at night/early morning?

RING camera in same spot is clear.

Community Admin

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5.3K Messages

2 years ago

Hi Lazymom,

Are you comfortable with sharing a shot of what that looks like? It could give us a better clue about what's going on.

6 Messages

@davey_d

Thank you for your response.  Here is the screenshot, 7:29am

Screenshot as of now, 11:51 am

(edited)

Community Admin

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5.3K Messages

Ahah. And it disappears during the day, so it's not a permanent hardware fault. Are you able to see if it's being caused by morning dew on the lens?

1 Message

I would love to know if you had your issue resolved.  I’m having the exact same issue with only 1 of my 3 outdoor cameras.  It appears to be be “foggy” but strange that it is only with one of the 3. The other two have very clear night vision. Literally can’t make anything out on the 3rd. 

2 Messages

@davey_d​  I checked my cameras it is in fact dew on the lenses. About the top third has condensation. Are there any fixes for this issue, being as they are outdoor cameras, and conditions that cause condensation will be a normal occurrence? 

6 Messages

@Akgrl1997​ , So sorry i just saw this.

We never got it resolved.  We put our ring cameras back up which work great.  I was so hopeful Simplisafe would have been an improvement.
Happy New Year!

1 Message

2 years ago

I have the same issue with my doorbell from them. From night to early morning there's a fogg, I believe its the night vision causing this.

1 Message

1 year ago

Did we ever hear a resolution for this issue? All of my neighbor’s have security cameras, but I’m the only one with simplisafe and the only one with this issue. 

2 Messages

1 year ago

I have the same problem. What’s the fix.

175 Messages

1 year ago

same problem but with an indoor (garage camera).  it's not morning dew.

1 Message

1 year ago

Same issue with 1 of 4 of these cameras.  Developed after 6 months.  The other 3 have very clear images.  

2 Messages

1 year ago

Same here too!  Made a shield but obstructed the view. Went on Amazon to buy a outdoor camera sun shield. Hope that helps. Maybe the lense isn’t sealed properly?

1 Message

1 year ago

Same here and on its first day outside! This is not really acceptable for such an expensive “outdoor” camera.

Advocate

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929 Messages

1 year ago

Rainx  maybe?

2 Messages

1 year ago

I reinstalled under a eave of the garage. Works great now. Retuning the sun shield to Amazon. 

1 Message

1 year ago

I have the same problem. These two photos were taken 1 min apart. Front door you can see it's not foggy, front yard you can even make anything out.

Community Admin

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5.3K Messages

@tnamartin8384​ is that Front Yard camera set up under an overhang? It's possible that some moisture might have gotten onto the lens or obscured the light sensor.

1 Message

1 year ago

I am having the same foggy image issue. No rhyme nor reason. It happens intermittently on sunny dry days, rainy days, humid nights or dry nights. I wanted to love the system but it’s not working out that way ☹️

Community Admin

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5.3K Messages

@Denice7800​ thanks for reporting. When the foggy image is occuring, are you able to see if there is any condensation or debris physically on the camera itself? As Lance suggested below, it might help to apply anti-fog (the kind that is used for cars, for example) to the lens, as well as making sure that the camera is angled downwards.

But if there isn't any moisture or anything physically on the lens, this might be a software issue that would need further investigation.

Advocate

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929 Messages

1 year ago

For everyone I have put anti fog on the camera lens and seems to help with this problem, plus it is better for camera to face down a little as well so water don't just sit in it

1 Message

6 months ago

One of my 2 simply safe cameras are foggy at night til early morning. These are only 2 months old that I have them. I have changed the camera, used a Wi-Fi extender and nothing seems to be working. I am very disappointed in these cameras. They cost too much for them not to be working properly outdoors. 

Debbie D

Community Admin

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2.7K Messages

@deb9566​ When your camera footage is foggy, have you seen any condensation on the camera? If you have, putting an anti-fog spray on the lens can help to prevent this.

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