4 Messages
Doorbell securing screw stuck
I need to connect my doorbell to a new router but the securing screw on the bottom of the doorbell seems to be stripped. It will not unscrew. Any ideas on how to get it off of the wall?
4 Messages
I need to connect my doorbell to a new router but the securing screw on the bottom of the doorbell seems to be stripped. It will not unscrew. Any ideas on how to get it off of the wall?
Official Response
davey_d
Community Admin
•
5.7K Messages
2 years ago
@pepperony9 sorry to hear that you're having trouble.
The first thing we should make sure of is that you're using the T5 torx screwdriver that was included with your Video Doorbell, since the screw is not a regular Phillips (plus-shaped) screw. If you've lost yours, our Support team can send a replacement.
Assuming that you're using the correct screwdriver, and the screw is indeed stripped, it might help to try the 'rubber band trick'. Place a rubber band between the screen and the screwdriver, to provide extra grip. That might be enough to at least get the screw out a little but, so you can unscrew by hand or with small pliers.
And of course, our Support team can send a spare screw as well, when you get the old one out.
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captain11
Captain
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6K Messages
2 years ago
@pepperony9 I would call support on this one, and at a minimum, they can send you a new mounting plate. Just a question, however: why do you have to remove the doorbell unit to connect to a new router?
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btmiller4
2 Messages
8 months ago
it wants me to reset dootbell
1
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NMcd07
6 Messages
4 months ago
I'm curious how you were able to pry this off? I have a similar situation and they are sending me a replacement camera.
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dhruv26186
1 Message
3 months ago
Same issue....seems those screw are the problem...
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dleoncavallo
1 Message
1 month ago
Agreed. The screw sucks. Same problem. I drilled the screw head with a small drill bit, enough to tap a small flathead screwdriver in the hole and get enough pull to back it out. Now off to the HW store to get a new one.
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