‎Doorbell Screw Issue | SimpliSafe Support Home
 
thehopedawson's profile

Sunday, July 30th, 2023 8:58 PM

Doorbell Screw Issue

Was installing my doorbell and we accidentally took off the screw instead of loosening it. Having trouble reattaching it. Any thoughts/tips? 

Captain

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5.7K Messages

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130 Points

7 months ago

@thehopedawson Just call support and they will ship you entire new install kit. Yeah, you won't have it today but they won't charge  you for it.

Community Admin

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2.4K Messages

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10 Points

7 months ago

Hi @thehopedawson, 

I agree with Captain11, a replacement doorbell may be needed here. I've seen instances like this in the past, and it's a little complex to get the screw and its attached washer back in. If you contact our Support team, they'll be able to assist you.

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