‎Doorbell Screw Issue | SimpliSafe Support Home
 
thehopedawson's profile

Sunday, July 30th, 2023 8:58 PM

Doorbell Screw Issue

Was installing my doorbell and we accidentally took off the screw instead of loosening it. Having trouble reattaching it. Any thoughts/tips? 

Captain

 • 

5.9K Messages

11 months ago

@thehopedawson Just call support and they will ship you entire new install kit. Yeah, you won't have it today but they won't charge  you for it.

Community Admin

 • 

2.9K Messages

11 months ago

Hi @thehopedawson, 

I agree with Captain11, a replacement doorbell may be needed here. I've seen instances like this in the past, and it's a little complex to get the screw and its attached washer back in. If you contact our Support team, they'll be able to assist you.

New to the Community? Get started by reading our Welcome Article and please be sure to review our Community Guidelines before posting.