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Doorbell Pro will NOT stay connected to WIFI and Access Point is 30 ft away and WIFI signal is very strong
I have been setting up new system slowly and fighting with the Doorbell Pro and WIFI signal. I have a Ubiquiti MESH network (Very good WIFI system )
I have been through 2 Doorbells now but after the initial setup the Doorbell constantly is disconnected. Tech Support has been very bad and I can't seem to get to the next level tech to call me to help fix if possible at all. I keep getting told to get a range extender or move the router closer. THE WIFI ACCESS POINT is 30FT away from the DOORBELL. Signal is not a problem. I am wondering if it is a 2.4GHz Channel issue or if the doorbell is NOT Compatible with Ubiquity access point. Unless I can get some help I think I will be returning the whole system. The Range of the keypads and the sensors to the base station is very short as well which concerns me.
I have been through 2 Doorbells now but after the initial setup the Doorbell constantly is disconnected. Tech Support has been very bad and I can't seem to get to the next level tech to call me to help fix if possible at all. I keep getting told to get a range extender or move the router closer. THE WIFI ACCESS POINT is 30FT away from the DOORBELL. Signal is not a problem. I am wondering if it is a 2.4GHz Channel issue or if the doorbell is NOT Compatible with Ubiquity access point. Unless I can get some help I think I will be returning the whole system. The Range of the keypads and the sensors to the base station is very short as well which concerns me.
glenbarrington
216 Messages
3 years ago
However, I have had to move my Echo mesh node to the outlet directly below the doorbell, on the inside wall and reliability improved considerably.
I suspect you will have similar issues with any brand of video doorbell you try.
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