‎Camera turning on and off by itself | SimpliSafe Support Home
 
G

Tuesday, January 23rd, 2018 2:16 PM

Camera turning on and off by itself

Hi
I am wondering why my camera turns on and off when my system is set to home or even off!?

Accepted Solution

Advocate

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2.2K Messages

6 years ago

The camera's internal motion sensors have been activated, and if you have them set to trigger recording in all modes, they will.  I don't have my phone handy to check the app, but I believe that if you set the shutter "closed" in any mode, the motion sensors will not trigger the camera in that mode.

5 years ago

I have mine set to always have the shutter closed and it randomly opens the shutter and will record. Or the app won't tell me it's recording but it just appears someone is viewing it without any record of it in the app.

Community Admin

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4.8K Messages

5 years ago

@ 5thompsons2018

Your SimpliCam should only be responding to its motion sensor, or events from your SimpliSafe system if you have it attached. So something else might be going on. If you haven't already, please do give us a call at 1-888-957-4675 so our Support team can help you troubleshoot.

Johnny M.
SimpliSafe Home Security

2 Messages

I have the same issue. My indoor cam should not be opening when the system is set to off or home mode. But it occasionally opens the shutter and lights up, when unprompted in off or home mode. Further, when I go to review the footage of that time, it's "unavailable"

This is very concerning. 

Community Admin

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1.3K Messages

@sgbourdon​ Is there any pattern to when you notice this behavior? When the system is disarmed, the camera's privacy shutter will open and a short recording will be filmed. This is a security feature so there is footage of who is disarming the system. 

If your camera recordings are showing as "unavailable", there may be a WiFi connectivity issue with your camera. I would recommend using the Connection Check tool in the SimpliSafe mobile app to diagnose any potential network issues.

2 Messages

Thanks. I don't know about a pattern, I'll have to watch.

130 Messages

5 years ago

@5thompsons2018

Go to your timeline and figure out what the recordings are for. "motion detected" is a recording event.
Then go from there.

2 Messages

8 days ago

My camera has being doing the same thing, they have someone invading peoples personal privacy. My camera constantly clicks on and starts recording when the system isn’t armed. Why is this happening, isn’t it against the law? 

Community Admin

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1.3K Messages

@kaythomas​ When do you notice this happening? Whenever your system is disarmed, the SimpliCam will film a short recording. This is a security measure so you have footage of who disarmed your system. 

Also, if you have your Privacy Shutter set to "Off" when the system isn't armed, it will still record when the camera detects motion. You can check the status of your Privacy Shutter in the SimpliSafe mobile app by navigating to My System > Camera Settings > [your camera] > Camera Behavior > Off/Home. 

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