
Cameras
Discussions around our indoor camera, also known as the SimpliCam, happen here.
Camera setup
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2 years ago
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simplisafe_admin
Community Admin
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491 Messages
2 years ago
That flashing yellow light on the camera means that it has successfully connected to the router but hasn't connected to the SimpliSafe servers yet. If unable to connect to our servers for a few minutes during the initial setup, the camera will timeout and restart the setup process.
There are a few reasons that the camera may not be able to connect to SimpliSafe's servers, the first of which could be the connection between the camera and the router. Since you have already tried moving the camera closer to the router something else may be at play here. Perhaps it could be the bandwidth that you are receiving from your ISP; if the camera does not get 2 Mbps of upload speed it may not be able to connect properly to our servers. One more possibility could be your router's firewall settings. If these are set too high it could be preventing the camera from communicating successfully.
SimpliSafe Social Team
SimpliSafe Home Security
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ladibug0211
1 Message
2 years ago
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captain11
Captain
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5.1K Messages
2 years ago
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