OUTDOOR CAMERAS DON'T WORK AND NO HELP FROM SIMPLISAFE
I purchased three security systems from Simplisafe in June 2023, complete with outdoor cameras for each system. I installed the first system at my primary residence, which worked for a short time and then the cameras quit working. Since that time, I have spent countless hours on the phone with various Simplisafe techs trying to get the system working, without success. I have jumped through every hoop they have asked me to jump through and, to date still do not have a working system. I have done the following multiple times with the assistance of a Simplisafe tech:
Deleted the app from my phone and reinstalled it
Updated the based station
Updated the keypad
Rebooted the base station
Rebooted the internet router
Verified that the bandwidth from the internet provider was 906 Mbps upload and 936 Mbps download
Rebooted the WIFI extender
Rebooted the cameras
I have also replaced the following equipment with the direction and assistance of a Simplisafe tech:
Replaced the base station
Replaced all three outdoor cameras
Installed a Simplisafe WIFI extender
I have repeatedly attempted to reboot and connect the cameras, carefully following the prompts on the app with the direction from a live Simplisafe tech. After I was told by the Simplisafe tech that the problem might be with my internet provider (not explaining why the system worked initially), I set up a conference call between myself, the Simplisafe tech and my internet provider. During the conference call, we verified that I had previously requested they set up a dedicated secondary WiFi network, locked to the 2.4GHz band, as well as WPA2 encryption, and using a different password. The internet provider verified that these changes had been made. The Simplisafe tech and I then attempted to connect the cameras, again with no success.
After performing all the above actions, the Simplisafe tech could not give me an answer as to why the cameras did not work., but when I requested they send a tech out to fix the system, they said they cannot send anyone to fix it since they don't have their own field techs, and the issue is a "troubleshooting problem." When I suggested I wanted to return the systems, I was told that the time period for returning the system(s) has expired, so I am apparently stuck with more than $2,000 worth of equipment that I cannot use. I have been unable to get anyone at Simplisafe to offer any solution to the problems. My final analysis is that Simplisafe doesn't really care about their customers once they have their money. Apparently there are many other customers on this blog that feel the same way. Is anyone listening at corporate???????