2 Messages
Camera not picking up motion at night
It seems like as soon as the sun goes down, my camera stops picking up any motion from 8 PM to 7 AM. Motion at night has been set to high and night vision is set on auto, yet it never seems to pick anything up after it's dark outside.
emily_s
Community Admin
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3.3K Messages
1 year ago
Hi @ASprickman,
I would try going into the camera settings in the SimpliSafe mobile app and toggling the Night Vision setting off and back on to see if that helps. If it does not, I would be curious about the environment around your camera. Are there any porch lights or street lights directly in the camera's path to make it think that it is still in daytime and preventing it to turn on Night Vision?
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madnmarshall
4 Messages
1 year ago
I have been not receiving motions at night on either the outside camera or my video doorbell. This has been ongoing for almost 2 years. I have replaced the video doorbell, got the Wi-Fi extender that Simplisafe suggested, tried changing settings etc. As soon as my system is armed at night, I get no motion until the system is turned off on the morning. It's been escalated and I still can't get this resolved. It USED to work!!! I have not changed my internet provided. The router is in the same location. Please try to resolve this issue!!! One agent suggested that there may be an issue in the software. I think my issue started when the outdoor camera was introduced. Please, please, please help resolve this!!!!
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fredbatchelder
4 Messages
11 months ago
My new camera the one they just released does not work at all at night. No motion no nightvision. They have me resetting, turning upside down, moving etc etc etc. I put back the old camera which worked fine.
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galeboisvert
1 Message
11 months ago
I am having the same problem as listed. My outdoor camera used to work fine, morning or night. All of a sudden the backdoor camera stopped recognizing motion once it was dark. I think a new software release came out not too long ago. Could that be the issue?
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mbroadbent1
13 Messages
10 months ago
It is well past a reasonable time frame that Samplisafe should have fixed this issue. Time to get a security company that has products that work.
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mbroadbent1
13 Messages
10 months ago
It is working again at night!!! Wait a minute , it's not working again. Testing-one-two-three- Seems to be working. Nope, not working. Well maybe it will work tonight or it will not. Got to leave my home now and not feeling samplisafe.
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mbroadbent1
13 Messages
10 months ago
If lighting is a problem, why not copy Ring security systems smart lighting products?
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mbroadbent1
13 Messages
9 months ago
I will be taking a big loss. Samplisafe is junk. Arlo cameras?? Maybe Buying off the security camera value menu was a mistake. Cheap (in more than one way) YES Just did not hit the spot. Just a bad product that works poorly.
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socalschlegels
7 Messages
9 months ago
Yeah. I am dissatisfied with this camera. I have replaced, reset, moved router, ect. I’ve done all the standard simplisafe reponses and It still never works right. I had a delivery this morning at 5am on my porch and no video! I wish I weren’t so invested in simplisafe. Ive had it for over 6years now and have battled with them about the door bell most of the time. Here is my view because I know you will say that's the problem also.
BTW, My SS Driveway camera picked him up no problem. He put the package the white bench next to the cam.
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mbroadbent1
13 Messages
9 months ago
Maybe Samplisafe should just copy what other home owner type diy security systems do. I mean if you can't keep up with the competition just follow the leader. I mean if that is what it takes to sell a product. Samplisafe is not a leader in today's security products.
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mbroadbent1
13 Messages
9 months ago
you must own a mansion! 17 cameras.---WOW---I didn't know Samplisafe could handle that many. I just wished this company had more than one camera to choose from. Maybe a camera with three spot lights would be nice. Maybe a camera that has a lens that can be adjusted, Maybe Samplisafe could improve their software where other than Samplisafe cameras could be used with their system.
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prk
1 Message
7 months ago
We signed up in December & only because we're in a rental, but I doubt I'll use SimpliSafe when we purchase our next home.
Anyway, we received a free wireless outdoor camera for doing so, and it was working fine until a couple of weeks ago when it stopped working at night. No problems when it's light out, but as soon as it gets dark, nothing. I'm going to try some of the suggestions here, so thanks.
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ABC123456
3 Messages
1 month ago
Same issue. Cameras worked fine until a software update. No night motion detected since. Same camera, same position, no environmental change.
Has anyone been able to correct this?
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nickford0074
1 Message
16 days ago
This issue was definitely caused by Simplisafe. In the past, the cameras would pick up a lot of animals and other activity at night. Now, unless it’s a human, it does not pick anything up at night even though the option for “everything” is checked. It’s the same behavior with all of our cameras. Even bugs used to just set it off constantly all night long sometimes. It would be nice if they would acknowledge something is going on since so many people are having this issue. And change it back to the way it was. We have these not only to pick up humans, but also animals in case something weird happens like a bear or mountain lion comes through our yard. Has anyone actually resolved this problem?
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