Cameras not picking up motion

Waste of money. This system cannot reliably work or stay online, hence no reason for me to continue to pay for it.

Perfect example of looking for alternatives from the competitors of SimpliSafe.

Terrible. 

Sorry to hear that, @jdreed2626,

I will ask you the same questions about your setup: how high the cameras are, what's in view, and especially how far they are from the Base Station. And since you've mentioned trying other suggestions already, it would be helpful to know what you've already tried. That can help us narrow down the issue.

Hi - my outdoor stoped picking up motion when I updated the Wi-Fi network. The camera is 6 feet off the ground over the garage and it will not pick up a car pulling into the drive way and then right under the camera. 

it also does not pick anyone up walking around.

The only change I made from when it worked was the Wi-Fi network, and it worked well until then. 

@servtec355​ You are 100% correct, I have one cam for my driveway, and it will pick up cars going down the road 100 ft away but won't pick up my car driving right pass it. doesn't matter what the settings are, I tried all of them and still the same thing. I think I made a mistake by not sending this system back when I had the chance.

I have one camera on my porch, by the front door facing the steps and it will detect my porch privacy blinds moving in the wind and traffic going by but when I have two people walk up onto my porch and knock on the door it doesn't detect their movement.  Just today, it didn't detect the UPS guy setting a package on my porch.  I've had the system for over two years and have been happy with it until recently. 

I just had a similar issue. FedEx dropped off a package and within 10 minutes a porch pirate grabbed it but the camera didn't catch either!! It is so frustrating. And then other times I am getting all kinds of notifications for car going faster and further away. Had to change my setting to not pick up the street at all. I am really disappointed with the cameras. Not impressed with the system in general actually.... have had many issues with the front door lock too.

@Motod6​ I'm sorry to hear this. I have a few questions regarding the setup of your cameras. How high up are they installed, what is in view of the cameras, and how far away are they from the Base Station?

I would also recommend going through the guided flow in this Help Center article to troubleshoot motion detection.

I have the same problem. Picked up everything for a few months - cars driving down the street, people on the sidewalk, people in the driveway, cars in the driveway, and people walking up and down the steps. Then all of a sudden it stopped. And I would only picks up snippets of cars in the driveway and people walking up the steps. None of the solutions I've provided have helped. I'm pretty disappointed.

@Cj962​ What are the Motion Detection settings on your camera? It may help to set the sensitivity to High and to turn on All Motion. You can change these settings in the SimpliSafe mobile app by navigating to the Cameras tab on the bottom of the screen > Tap the gear icon in the upper right corner > Select [your camera] > Motion Detection. 

I will say this worked for me.  I already had High Sensitivity but only People Motion.  I changed to All Motion and it really did the trick.  We don't get enough "noise" motion to make this an issue so it made all the difference.

@emily_s​ I just now got the notification to your reply :-|

Motion Notifications - Off

Sensitivity - High

Motion Type - All Motion

Activity Zone - No blocks selected

There is no privacy shutter on the outside camera. And there isn't even an option for your suggestion in the app for the outside camera. 

 We have both the indoor and outdoor cameras and the only ones that work for motion sensor is the inside cameras. 

  The outside cameras are completely garbage.  I have them set to 1080P and the video quality is no better than my 10 year old wired security cameras that are analog.  

 We also wifi 4K to a TV that is further away from the router than the outside camera with no issues. And the TV has true 4K resolution. Not the outside camera.  The outside camera video quality is like watching an old tube TV that needs to be replaced. 

  There is no stone, metal or other wifi blocking materials between the camera and the router.  

 The camers is about 15 foot straight line from the router and the base station is in the same room as the base station. 

@lstephens​ If you haven't already, I would check the placement of your Outdoor Camera. We recommend that the Outdoor Camera is placed no lower than 6 feet from the ground, but no higher than 8 feet, and that the camera is angled down to a 30° angle. If your camera's setup does not follow this, it can impact its motion detection. 

The Outdoor Camera also relies on its connection to the Base Station to record motion, so bringing the Base Station closer to the camera can strengthen their connection and help with motion detection.

But if these two recommendations do not help, please let me know and I can get you in touch with a member of our specialist team for further assistance.