2 Messages
Cameras not picking up motion
I’m so disappointed in the performance of the two outdoor Simplisafe cameras that I purchased. I can go outside and walk around in my driveway and the camera never picks up any motion. Same problem with the one on the side of my house. I wished I had read the comments on here before I bought them….I would have never wasted my money.
davey_d
Community Admin
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4.8K Messages
1 year ago
Hi @perryjan88 ,
It sounds like you're having a different issue from others in a previous thread, so I split off your comment into a new one. From your description, neither your Outdoor Cameras aren't able to pick up motion at all, rather than just a delay as it wakes up from deep sleep.
Please let us know a bit more about your setup, e.g. how high the cameras are, what's in view, and especially how far they are from the Base Station. That can help us in troubleshooting.
Though of course, if you haven't already, we strongly suggest giving us a call at 800-548-9508. Our Support team can walk you through the troubleshooting over the phone, step by step.
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jdreed2626
1 Message
10 months ago
My cameras do not pick up motion either. The only one that works is the doorbell camera. I’ve tried every solution suggested.
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servtec355
1 Message
10 months ago
motion sensor on camera is junk it picks up cars on the street but no people who walk up on the porch , even within 10 feet of it , wont recommend to anyone.
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ssithgoddess
1 Message
7 months ago
My camera doesn't react to any motion at all. It's in the same room as the base station and the wifi. I have moved it around, reinstalled it, etc. Never reacts to any movement, unless I'm actually moving the camera physically. Then, it records. Any other movement is basically ignored by the camera. I've had people steal from my porch right in front of this camera and it recorded NOTHING. A car crashed into the side of our house in sight of the camera; NOTHING. This is unacceptable for the amount I pay for this service.
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dml
1 Message
4 months ago
I too wish I saw these before spending my money on a system that doesn’t work properly. Cameras and base unit have been replaced and still not working properly. Now support is asking for my 70+ year old husband to go up on the second story roof for a third time to retrieve the camera so they can troubleshoot it. Enough is enough.
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Motod6
1 Message
3 months ago
Yup cameras worked well for about 6 months. No they work about 5% of the time. Also got a few new ones and they were junk as well. Also there were a PIA to link
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