‎Cameras not picking up motion | SimpliSafe Support Home
 
perryjan88's profile

Tuesday, August 16th, 2022 10:56 PM

Cameras not picking up motion

I’m so disappointed in the performance of the two outdoor Simplisafe cameras that I purchased. I can go outside and walk around in my driveway and the camera never picks up any motion. Same problem with the one on the side of my house. I wished I had read the comments on here before I bought them….I would have never wasted my money. 

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Community Admin

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5.5K Messages

2 years ago

Hi @perryjan88 ,

It sounds like you're having a different issue from others in a previous thread, so I split off your comment into a new one. From your description, neither your Outdoor Cameras aren't able to pick up motion at all, rather than just a delay as it wakes up from deep sleep.

Please let us know a bit more about your setup, e.g. how high the cameras are, what's in view, and especially how far they are from the Base Station. That can help us in troubleshooting.

Though of course, if you haven't already, we strongly suggest giving us a call at 800-548-9508. Our Support team can walk you through the troubleshooting over the phone, step by step.

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Waste of money. This system cannot reliably work or stay online, hence no reason for me to continue to pay for it.

Perfect example of looking for alternatives from the competitors of SimpliSafe.

Terrible. 

1 Message

2 years ago

My cameras do not pick up motion either. The only one that works is the doorbell camera. I’ve tried every solution suggested. 

Community Admin

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5.5K Messages

Sorry to hear that, @jdreed2626,

 

I will ask you the same questions about your setup: how high the cameras are, what's in view, and especially how far they are from the Base Station. And since you've mentioned trying other suggestions already, it would be helpful to know what you've already tried. That can help us narrow down the issue.

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Hi - my outdoor stoped picking up motion when I updated the Wi-Fi network. The camera is 6 feet off the ground over the garage and it will not pick up a car pulling into the drive way and then right under the camera. 

it also does not pick anyone up walking around.

The only change I made from when it worked was the Wi-Fi network, and it worked well until then. 

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1 year ago

motion sensor on camera is junk it picks up cars on the street but no people who walk up on the porch , even within 10 feet of it , wont recommend to anyone.

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@servtec355​ You are 100% correct, I have one cam for my driveway, and it will pick up cars going down the road 100 ft away but won't pick up my car driving right pass it. doesn't matter what the settings are, I tried all of them and still the same thing. I think I made a mistake by not sending this system back when I had the chance.

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I have one camera on my porch, by the front door facing the steps and it will detect my porch privacy blinds moving in the wind and traffic going by but when I have two people walk up onto my porch and knock on the door it doesn't detect their movement.  Just today, it didn't detect the UPS guy setting a package on my porch.  I've had the system for over two years and have been happy with it until recently. 

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I just had a similar issue. FedEx dropped off a package and within 10 minutes a porch pirate grabbed it but the camera didn't catch either!! It is so frustrating. And then other times I am getting all kinds of notifications for car going faster and further away. Had to change my setting to not pick up the street at all. I am really disappointed with the cameras. Not impressed with the system in general actually.... have had many issues with the front door lock too.

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1 year ago

My camera doesn't react to any motion at all. It's in the same room as the base station and the wifi. I have moved it around, reinstalled it, etc. Never reacts to any movement, unless I'm actually moving the camera physically. Then, it records. Any other movement is basically ignored by the camera. I've had people steal from my porch right in front of this camera and it recorded NOTHING. A car crashed into the side of our house in sight of the camera; NOTHING. This is unacceptable for the amount I pay for this service. 

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1 Message

1 year ago

I too wish I saw these before spending my money on a system that doesn’t work properly. Cameras and base unit have been replaced and still not working properly. Now support is asking for my 70+ year old husband to go up on the second story roof for a third time to retrieve the camera so they can troubleshoot it. Enough is enough. 

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11 months ago

Yup cameras worked well for about 6 months. No they work about 5% of the time. Also got a few new ones and they were junk as well. Also there were a PIA to link

Community Admin

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2.8K Messages

@Motod6​ I'm sorry to hear this. I have a few questions regarding the setup of your cameras. How high up are they installed, what is in view of the cameras, and how far away are they from the Base Station?

I would also recommend going through the guided flow in this Help Center article to troubleshoot motion detection.

7 Messages

I have the same problem. Picked up everything for a few months - cars driving down the street, people on the sidewalk, people in the driveway, cars in the driveway, and people walking up and down the steps. Then all of a sudden it stopped. And I would only picks up snippets of cars in the driveway and people walking up the steps. None of the solutions I've provided have helped. I'm pretty disappointed.

Community Admin

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2.8K Messages

@Cj962​ What are the Motion Detection settings on your camera? It may help to set the sensitivity to High and to turn on All Motion. You can change these settings in the SimpliSafe mobile app by navigating to the Cameras tab on the bottom of the screen > Tap the gear icon in the upper right corner > Select [your camera] > Motion Detection. 

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I will say this worked for me.  I already had High Sensitivity but only People Motion.  I changed to All Motion and it really did the trick.  We don't get enough "noise" motion to make this an issue so it made all the difference.

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@emily_s​ I just now got the notification to your reply :-|

Motion Notifications - Off

Sensitivity - High

Motion Type - All Motion

Activity Zone - No blocks selected

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6 months ago

In case anyone might not know this:

In the app in your camera settings under Camera Behavior you have Off Home Away.

Click on all 3 of those and ensure that the privacy shutter is set to OPEN. If they're not the camera won't pick up motion even with the Motion setting set to ON. 

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There is no privacy shutter on the outside camera. And there isn't even an option for your suggestion in the app for the outside camera. 

 We have both the indoor and outdoor cameras and the only ones that work for motion sensor is the inside cameras. 

  The outside cameras are completely garbage.  I have them set to 1080P and the video quality is no better than my 10 year old wired security cameras that are analog.  

 We also wifi 4K to a TV that is further away from the router than the outside camera with no issues. And the TV has true 4K resolution. Not the outside camera.  The outside camera video quality is like watching an old tube TV that needs to be replaced. 

  There is no stone, metal or other wifi blocking materials between the camera and the router.  

 The camers is about 15 foot straight line from the router and the base station is in the same room as the base station. 

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2 months ago

Have to be 5 feet or less for motion to be detected if at all.  Had to stand there for 5 minutes before it decided to record.   The cameras worked ok till a few months a go, now worthless.  Have done everything they have told me to do.  Nothing but wasted hour and a half.  Pay good money for the cameras and monthly subscription.  Ridiculous!

Community Admin

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2.8K Messages

@lstephens​ If you haven't already, I would check the placement of your Outdoor Camera. We recommend that the Outdoor Camera is placed no lower than 6 feet from the ground, but no higher than 8 feet, and that the camera is angled down to a 30° angle. If your camera's setup does not follow this, it can impact its motion detection. 

The Outdoor Camera also relies on its connection to the Base Station to record motion, so bringing the Base Station closer to the camera can strengthen their connection and help with motion detection.

But if these two recommendations do not help, please let me know and I can get you in touch with a member of our specialist team for further assistance.

7 Messages

2 months ago

Same.  Just doesn't make sense.  Camera firmware update maybe?

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1 month ago

Same thing. At first it all worked well, caught everything for the indoor garage camera and the outdoor front door camera. The motion sensors now are not working well. The garage camera didn’t wake up until about 4 minutes after I pulled the car in and got out of the car (I was on a phone call so didn’t get out of the car quickly.) So, it missed the garage door opening and the car going in completely. It used to work every time. It has missed me taking house garbage to the garage as well. The outdoor camera is working horribly recently too. At first it was great, then it started missing an event now and then, now it lapses about half the time. I have a flag blocked out on the motion sensor grid, but it picks it up constantly, but misses people moving through the zones not blocked. It misses most w packages being placed at the courtyard gate and me walking out to get my mail and returning. I am really annoyed and now wish I had gone with an older more established company. Ticks me off!!  The system is around 6 months old.  Now I know why my insurance company would only give me a minimal credit for the system. The offered a huge rebate for two different systems. Buyer beware!!!!

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22 days ago

Our cameras have stopped recording any motion detected or any event after earlier this morning for no apparent reason. We haven’t had any wifi updates or anything else. Is there something I’m missing?

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