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deell308

1 Message

Base station never updated

Gen 3 still shows version 1.2.16

Keypad says system is up to date

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Official Solution

davey_d

Former Community Admin

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5.7K Messages

Hi @deell308 ,

Base Station firmware updates are supported only through WiFi. Have you already checked that your unit is connected that way? You can check on the Keypad via Menu > System Settings > WiFI.

And it's a different topic, but since it sounds like you've also had your system for a while, I would also suggest checking if your system's cell connection to make sure it's been upgraded to 4G. You can find more info on our Help Center here.

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northerncooling

1 Message

key pad still says installing base station after 20 minutes

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davey_d

Former Community Admin

 • 

5.7K Messages

@northerncooling​ thanks for reporting. It's been a whole day since then - are you still experiencing the same issue? And what is your Base Station itself doing now (what lights are on, etc.)?

If you continue to have trouble, we suggest contacting our Support team for more urgent assistance.

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