
Cameras
Discussions around our indoor camera, also known as the SimpliCam, happen here.
Base station never updated
Gen 3 still shows version 1.2.16
Keypad says system is up to date
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Updated
7 months ago
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Responses

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Gen 3 still shows version 1.2.16
Keypad says system is up to date
Official Response
davey_d
Community Admin
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5.7K Messages
3 years ago
Hi @deell308 ,
Base Station firmware updates are supported only through WiFi. Have you already checked that your unit is connected that way? You can check on the Keypad via Menu > System Settings > WiFI.
And it's a different topic, but since it sounds like you've also had your system for a while, I would also suggest checking if your system's cell connection to make sure it's been upgraded to 4G. You can find more info on our Help Center here.
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northerncooling
1 Message
7 months ago
key pad still says installing base station after 20 minutes
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