Using Your System
Account & Billing
Saturday, May 21st, 2022 3:46 AM
Gen 3 still shows version 1.2.16
Keypad says system is up to date
1 year ago
Hi @deell308 ,
Base Station firmware updates are supported only through WiFi. Have you already checked that your unit is connected that way? You can check on the Keypad via Menu > System Settings > WiFI.
And it's a different topic, but since it sounds like you've also had your system for a while, I would also suggest checking if your system's cell connection to make sure it's been upgraded to 4G. You can find more info on our Help Center here.