‎Base station never updated | SimpliSafe Help Center
 
deell308's profile

Saturday, May 21st, 2022 3:46 AM

Base station never updated

Gen 3 still shows version 1.2.16

Keypad says system is up to date

Official Solution

Community Admin

 • 

4.8K Messages

1 year ago

Hi @deell308 ,

Base Station firmware updates are supported only through WiFi. Have you already checked that your unit is connected that way? You can check on the Keypad via Menu > System Settings > WiFI.

And it's a different topic, but since it sounds like you've also had your system for a while, I would also suggest checking if your system's cell connection to make sure it's been upgraded to 4G. You can find more info on our Help Center here.

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