
Cameras
Discussions around our indoor camera, also known as the SimpliCam, happen here.
2 Messages
Tuesday, November 2nd, 2021 7:22 PM
Outdoor Camera won't connect to base station
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Updated
4 months ago
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captain11
Captain
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5.1K Messages
1 year ago
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davey_d
Community Admin
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4.3K Messages
1 year ago
Part of it might be that you're on a mesh network, which might take a little time to adjust to our cameras. We have been working on steadily improving mesh network compatibility as well.
But I'm a little confused about at what stage of the setup you're in. Knowing that might point us towards where the issue is with your camera. It sounds like your cameras had been fully connected, but you were running into those connectivity issues, so you reset the cameras and tried installing again?
When you look in your Keypad Menu, under the Devices section, do you still see the Outdoor Cameras listed there?
- Davey D.
Community Development Manager
SimpliSafe Home Security
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asmcdavid
2 Messages
1 year ago
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davey_d
Community Admin
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4.3K Messages
1 year ago
Did the blinking blue start before or after you reset? If after the reset, the camera may be failing to reset properly. We would indeed need to replace that camera, in that case. Give us a call at 800-548-9508 and our Support team can take care of that for you.
- Davey D.
Community Development Manager
SimpliSafe Home Security
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asmcdavid
2 Messages
1 year ago
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davey_d
Community Admin
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4.3K Messages
1 year ago
It does sound like you're having the issue I mentioned above - your camera is failing to reset properly. Please give us a call at 800-548-9508 if you haven't already. We'll get you a replacement.
- Davey D.
Community Development Manager
SimpliSafe Home Security
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jeremyhelten
1 Message
10 months ago
My camera won’t connect at all to base station, just says to call customer service..
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shawnenator
2 Messages
5 months ago
I am having this issue as well
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