Another Burglary Attempt, Another SimpliSafe Failure
A while back I posted about how someone had walked into my driveway late at night to check my car doors and how my SimpliSafe Video Doorbell Pro ($180) failed while my Wyze Cam v3s ($30) worked just fine. (Even the Wyze Cam v3 that is inside my house pressed against the window, that is further away from the driveway than the Doorbell Pro worked!)
Unfortunately I'm here to report it's yet another failure of my SimpliSafe Video Doorbell Pro. This Sunday I was woken up by a loud noise at 1:30AM and checked cameras to see a vehicle across the street from my house. I checked my SimpliSafe footage, nothing. I checked my Wyze and Reolink cameras (which I own because my SImpliSafe cameras cannot be relied on!) and they both caught someone walk into my driveway at 1:17AM to check my car doors and then walk to a vehicle parked across the street and over a bit. (Which, it turns out, the people driving it had stolen.)
I called 911 at 1:35AM or so and the first police SUV arrived at 1:55AM or so. The second SUV arrived around 2AM or so. The SimpliSafe Video Doorbell Pro did not capture the suspect in my driveway or any of the police arriving until 2:08AM. At that point the Doorbell Pro captured the officer driving the second SUV walk around the side of his vehicle facing my house. (But didn't alert when the SUV, which is MUCH larger than a person, pulled up.)
To add further insult to injury, many of the clips it did capture while the police were there, including my going in and out of the house to talk to the police, "did not upload correctly" and so most of the clip is missing.
Before anyone asks, the Doorbell Pro is and has always been set to:
- Motion events On
- Sensitivity Day and Night set to High
- Motion type of All Motion
Also while I do use a mask for motion detection but none of it is even close to the area where motion occurred during this event. Connection checks routinely show results of Good to Fair despite the Google Wifi puck being on the other side of the wall from the doorbell and 6 feet away. Oh and my porch light is always on at night and I have motion activated lights for my driveway.
In my experience your cameras are, by far, the worst part of your entire product offering despite being, by far, the most expensive accessories you sell. This is deeply frustrating. It's also, frankly, unacceptable that in my experience every single one of your cameras, old and new, are beaten out on price, performance and features by a camera that sells for $30. (And they actually record footage, all footage, when and how they're supposed to!) You all should be embarrassed that this is the case. This applies to every camera of yours that I own (which is at least 1x of every camera you sell by the way) and not just the Video Doorbell Pro.
What am I supposed to do with the near useless 5x cameras that I bought from you? Replace them? I'm not going to spend the $600+ it would take to do that. Sell them used and recoup, if I'm lucky, 25% of the cost? Neither of these options are in any way appealing to me though it feels like the second option is the only I have.
So please, tell me, what can I do that will actually get your two expensive, feature lacking, overly expensive cameras to do the bare minimum of what they're supposed to do and actually record motion when motion happens. I'm all ears. And anger. Mostly anger, actually. :P