‎Have two monitored properties. App keeps kicking out a house. | SimpliSafe Support Home
mantzmania's profile

Sunday, February 6th, 2022 5:08 PM

Have two monitored properties. App keeps kicking out a house.

We monitor two properties with the app. Each  property is registered with  a different e-mail address, so we will log out of one property and re-log in with the other. 

Since the latest update, I can only use the app for one property. If I log out and log back using a different email address, everything about the property activated with that email is gone.

However, everything shows on the desktop.

I have called in to get technical support. No help.

I have deleted the app and reinstalled several times. i have st up both houses again, only to loose everything in the app.

any ideas? This is frustrating. 

Official Response

Community Admin


4.8K Messages

2 years ago

Hi mantzmania,

I did respond to your question in another thread. But your issue has been identified by our dev team, and a fix is already scheduled to go out very soon. Please update your app as soon as it's available!

2 Messages

1 year ago

has this issue been solved?

Community Admin


4.8K Messages

@md2756​ the original poster is describing an issue that was resolved a couple of months ago, via an app update.

Are you having a similar issue right now? Like if you log out of one account, and log into a second account, you're not seeing accurate info?

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