‎Trouble signing into my security cameras. | SimpliSafe Support Home
 
ghanold's profile

Saturday, March 30th, 2024 7:53 AM

Trouble signing into my security cameras.

It's never been a smooth sign in - always tool multiple attempts.  Now it's worse.  Any ideas as to why?  Thanks!

Community Admin

 • 

2.8K Messages

2 months ago

Hi @ghanold, 

By signing into your security cameras, do you mean watching a live stream of the cameras' feed? If so, we would want to make sure that both your cameras and phone have a strong Wi-Fi connection. This guide in our Help Center will link you to helpful resources to troubleshoot your cameras' connection. 

But if this is not a live streaming issue, please let me know so I can help further!

8 Messages

@emily_s​ I have 2 cameras.  The inside camera - no issues.  The exterior camera I have difficulty connecting to see the live stream. HOWEVER, it works well connecting with my app. The problem connecting to my exterior camera through my laptop.  I have tried 3 different browsers (Edge, Chrome and Duck Duck Go) all with the same issue.  ONLY affecting my exterior camera. 

Community Admin

 • 

2.8K Messages

@ghanold​ When you try to view a live stream of the Outdoor Camera on your laptop, do you receive any type of error message? Or is the screen just blank?

8 Messages

Initially I get a blank screen with white "watch live" message in the middle. If I click on the "watch live" message, I will eventually get a STILL picture from the outside camera. 

If I click on the "watch live" enough times, eventually a REAL live streaming view will appear.  My phone app always works properly. 

New to the Community? Get started by reading our Welcome Article and please be sure to review our Community Guidelines before posting.