Can't Initiate Live Stream From Within the SimpliSafe® App
Please follow the steps below to troubleshoot being unable to live stream.
Check the color of your LED. If it’s a solid yellow, it’s likely downloading a firmware update. This often occurs right after initial installation.
Ensure your camera is connected to Wi-Fi.
Make sure that your smartphone or tablet can access the internet. Try testing other sites from your device’s browser.
If the problem persists, please contact our Support team.