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DexDeadly's profile

Thursday, October 5th, 2023 3:25 AM

Sensor States slow to update

I'm a new customer and I'm pretty happy with the system so far. Pretty easy to get up and going. The base makes its noise when a sensor trips. However, what I have found when monitoring the app is the absolute ridiculously slow speed when it updates the state in the app. I also have a home assistant setup that I was very hopeful to in using the sensors inside of it. While yea, I can see them and display the states, to use them for anything useful is pretty much a non existent. Again even if I take the Home Assistant out of it and look at the app its almost up to minute sometimes before the app shows a door has been opened or even a window. If this is the case and the app is going to be this slow then I'll be looking elsewhere for an alarm system that is going to be more responsive.

Community Admin

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5 months ago

Hi @DexDeadly, 

To get the most up to date status on your sensors, you can always refresh the app by either pulling down on the main home screen, or tapping the refresh button on the Device Settings page.

6 Messages

@emily_s​ it still isn't immediate and still has the delay as I had mentioned. This is a HUGE miss on many fronts I think personally. If I go open a door and look at the app it should be a push notification that its opened to your app. I shouldn't have to refresh but even if I do refresh it is not always up to date. The motion sensor in the app also doesn't show anything at all. Doesn't mention if its been triggered or not and can't even test it. 

Community Admin

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2.4K Messages

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10 Points

@DexDeadly​ If you would like a notification sent to your phone every time an Entry Sensor is opened or when a Motion Sensor detects motion, you can enable Secret Alerts for each sensor. To learn more about Secret Alerts and how to turn them on, visit this Help Center article.

As for testing your Motion Sensor, you can put your system into Test Mode to ensure that it can communicate with your Base Station. The video in this Help Center article will take you through the steps of putting your system into Test Mode and testing your sensors.

(edited)

Advocate

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679 Messages

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10 Points

Hey @emily_s I have a question about your statement:

If you would like a notification sent to your phone every time an Entry Sensor is opened or a Motion Sensor is triggered, you can enable Secret Alerts for each sensor.

Is it still the case that if a sensor is set to secret alert it can never trigger an alarm? It's one or the other, not both, correct? If I'm correct then you should probably amend your post quickly before someone makes this change and then doesn't realize that the sensor they changed won't set off the alarm when someone kicks the door in with that sensor on it, for example.

If this has changed, and now we can set for secret alert AND for alarm, when did this occur? I haven't seen a single notice about it. (And if this has changed, let me be clear, it would be an amazingly positive change, IMO.)

6 Messages

@worthing​ from what I've seen you can set the secret alert if your off away or home. HOWEVER like you just said if you do a secret alert for say away mode then yea alarm doesn't trigger. Though to that point I shouldn't have to choose between alerting my phone OR triggering my alarm. Unless the argument would be the alarm triggered and you got that notification. That I'd think is ok. However to the original point. Emily, while I can turn that on and my phone gets it within a second or 2 tops, its kind of amazing you guys won't publish this faster to integrations. HUGE missed opp and I'm thinking about already turning this back in. 

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10 Points

Hi @worthing​, 

Thanks for this callout! "Trigger" wasn't the best word for me to use here. You are correct, when a sensor is set to Secret Alert, it will not set off an alarm.

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