‎Nothing shows up in timeline? | SimpliSafe Support Home
Eric81's profile

Tuesday, March 29th, 2022 12:53 PM

Nothing shows up in timeline?

Just setup new system yesterday, everything was working.  Now nothing shows up in the timeline when a door is opened or motion is detected.  Still hear the chime in the base station but timeline is blank.

Official Solution

Community Admin


5.5K Messages

2 years ago

Hi @Eric81 ,

When you're testing, do you have your system armed in Home or Away Mode, or is it in Off Mode?

When your system is Off, opening an Entry Sensor will generate a chime (by default). However, no events are sent to the Timeline at all.

1 Message

Why would it not send an event? Isn't the point of the sensor to capture when a door or window is opened! Guess it's time to get a new security systems. 

New to the Community? Get started by reading our Welcome Article and please be sure to review our Community Guidelines before posting.