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Eric81

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Tuesday, March 29th, 2022 12:53 PM

Nothing shows up in timeline?

Just setup new system yesterday, everything was working.  Now nothing shows up in the timeline when a door is opened or motion is detected.  Still hear the chime in the base station but timeline is blank.

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Updated 

4 days ago

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Official Solution

davey_d

Community Admin

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5.6K Messages

2 years ago

Hi @Eric81 ,

When you're testing, do you have your system armed in Home or Away Mode, or is it in Off Mode?

When your system is Off, opening an Entry Sensor will generate a chime (by default). However, no events are sent to the Timeline at all.

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cfebles21

1 Message

Why would it not send an event? Isn't the point of the sensor to capture when a door or window is opened! Guess it's time to get a new security systems. 

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4 months ago

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saved050107

2 Messages

So is timeline only active only when HOME or AWAY is active?

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22 days ago

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davey_d

Community Admin

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5.6K Messages

@saved050107​ with regard to intruder sensors (Entry, Motion, and Glassbreak), essentially yes. The Base Station only sends that any of them have been triggered when the system is armed. That is, unless any of these types of sensors are set to Secret Alert in Off Mode.

For hazard sensors (Water, Temperature) and fire safety sensors (Smoke, CO), the Base Station will send signals that they've been triggered at all times.

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21 days ago

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saved050107

2 Messages

@saved050107​ do you have to pay a charge to view timeline of a screenshot of who Rang your doorbell on camera?

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6 days ago

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davey_d

Community Admin

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5.6K Messages

@saved050107​ if you are not subscribed to a Monitoring Plan that includes video recordings, then you'll still be able to see a snapshot of the last time that you livestreamed from each camera - in the Cameras tab.

The Timeline will show snapshots pulled from the first frame of each recording. So you do need to be subscribed to see those.

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4 days ago

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sheenasthornton

2 Messages

6 days ago

I’m having a similar issue. The front door active  is not showing up in my timeline in off mode. However, my backdoor is showing up I off mode. 

My timeline shows when I disarm my system to exit, it does not show the front door open piece, but it does show when I rearm the system after entering the front door. 

My back door shows the disarming, the door activity, and the rearming all in the timeline. 

I do still hear a door chime alert for the front door. 

I’ve had my system for over 3 years. 

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emily_s

Community Admin

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3.1K Messages

@sheenasthornton​ It sounds like your Back Door sensor may be set to Secret Alert in Off Mode, but your Front Door sensor isn't. With Secret Alert enabled, the timeline will show when the Entry Sensor has been opened, and the Base Station will not chime. 

If you would like to enable Secret Alerts for your Front Door sensor, check out the Enabling Secret Alerts for your SimpliSafe Sensors article in our Help Center for more details.

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5 days ago

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