58 Messages
Android app turns off ringer and media volume
When I go into the SimpliSafe app on Android to view a video from one of my cameras, it defaults to having the bolume off. NO MATTER how the ringer or media volume was set before going into the app, after viewing a video it shuts the ringer & media volume off altogether. If I turn on volume on the video, it sets the ringer & media volume back to what they were previously.
This is a bug that has been around for a while and needs to be corrected.
Official Solution
davey_d
Community Admin
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5.6K Messages
2 years ago
Hi all,
I have some great news for you Android users! The issue has been identified and a fix is already on the way. Keep an eye out for that upcoming app update!
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davey_d
Community Admin
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5.6K Messages
3 years ago
Hi mb43,
Could you let me know the version of your OS, as well as your SimpliSafe app? I'll relay to our devs for more info.
I do recall a previous thread with a similar issue and I'll have to follow up for more info.
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galvlite
1 Message
2 years ago
I also have the same problem. I have to reset my ringer volume every time I view a camera motion alert. I am using a Galaxy S9
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srhillgt4
1 Message
2 years ago
I also have the same issue, have to reset volume after viewing a motion alert video. I'm using a Galaxy Zflip 5G
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ashleyrasnic
1 Message
2 years ago
Has there been any resolution to this issue? It's also occurring on my Galaxy S20 FE (Android v12) with SimpliSafe App v4.21.0.
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markculotta117
2 Messages
2 years ago
Same issue. Android version 12 on a Google Pixel 6 Pro.
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