@larrykpa How far away is the Keypad from the Base Station? If the Keypad is in a different room that the Base Station, it can help to move the Keypad closer to it–we recommend placing the Keypad within 10 feet of the Base Station.
However, if the Keypad is close to the Base Station is can then help to reset the Base Station by taking the following steps:
Unplug the power cord from the Base Station, and use a Phillips Head screwdriver to remove the screw below the plug
Remove the bottom cover and remove one battery from the Base Station
Wait 30 seconds
Reassemble the Base Station by inserting the battery, cover, and the power cord
When powered up after the reset, the Base Station will say "Welcome to SimpliSafe"
emily_s
Community Admin
•
3.1K Messages
6 months ago
@larrykpa How far away is the Keypad from the Base Station? If the Keypad is in a different room that the Base Station, it can help to move the Keypad closer to it–we recommend placing the Keypad within 10 feet of the Base Station.
However, if the Keypad is close to the Base Station is can then help to reset the Base Station by taking the following steps:
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rapetrick
1 Message
6 months ago
That didn’t help
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