‎Keypad can't connect to the base station | SimpliSafe Support Home
 
larrykpa's profile

Saturday, January 13th, 2024 8:29 PM

Keypad can't connect to the base station

Trying to install.  Keypad is asking me to press a button to connect.  Doesn't connect.

Community Admin

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2.6K Messages

3 months ago

@larrykpa How far away is the Keypad from the Base Station? If the Keypad is in a different room that the Base Station, it can help to move the Keypad closer to it–we recommend placing the Keypad within 10 feet of the Base Station.

However, if the Keypad is close to the Base Station is can then help to reset the Base Station by taking the following steps:

  1. Unplug the power cord from the Base Station, and use a Phillips Head screwdriver to remove the screw below the plug
  2. Remove the bottom cover and remove one battery from the Base Station
  3. Wait 30 seconds
  4. Reassemble the Base Station by inserting the battery, cover, and the power cord
  5. When powered up after the reset, the Base Station will say "Welcome to SimpliSafe"

1 Message

3 months ago

That didn’t help

Community Admin

 • 

2.6K Messages

@rapetrick​ It may also help to power cycle the Keypad by following these steps:

  1. Remove the battery panel on the back of the Keypad

  2. Remove all 4 batteries 

  3. Wait at least 30 seconds, this should allow the Keypad to fully power off

  4. Insert 4 new AA batteries into the Keypad. We recommend that the batteries are less than 8 months old

If that doesn't help to add your Keypad to your system, I would then recommend contacting our Support team for further assistance. 

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