2 Messages
How to set up my spouse on the same account
Hopefully this isn't a dumb question, but I want my husband to have the same app access/capabilities that I have. He's downloaded the app but it doesn't give him the option to connect to an existing system? Is there a way he can connect to our existing account/base system?
Thank you!
Thank you!
ws729
433 Messages
4 years ago
The problem arises when you want a user to have slightly different capabilities than the account owner. That is not currently (has been requested for many YEARS) available.
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captain11
Captain
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5.4K Messages
4 years ago
As far as the two apps, yes same email and password but that's stored, so no issue there either.
On the account itself we use the form
John & Mary Doe
Primary phone my cell number
Secondary my wife's cell number
Done.
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olliezad
1 Message
1 year ago
This is extremely deficient. Especially when multi-factor Auth becomes involved. Also, in an ideal world the primary should be able to control level of access of secondary or subsequent users. Both to accurately track activity and to prevent corruption of login credentials. Even simplisafe's own online support is challenged by understanding MFA when two primary phone #s are involved. This aspect of UX is horrid.
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