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Monday, January 20th, 2020 9:54 PM

deleting timeline

I have just realized that all the system actions and camera activity since we got the system last summer are present in "Timeline." Nothing I've tried has shown me how to delete that huge backload of dated information. It seems like it should be such a simple thing; can anyone tell me how?? Thanks.

182 Messages

4 years ago

Simpli put (pun intended) - you can't and SS won't.

244 Messages

4 years ago

Videos are deleted after 30 days.  Timeline is never deleted.

I wonder if you cancel monitoring do they delete it?  Cancel, then re-up to clear it?  (I wouldn't try that until they get their support problems fixed, unless you like waiting on hold for hours only to be hung-up on.)

1.2K Messages

4 years ago

What are you guys doing in front of these cameras that you need to delete so bad?  :)

1 Message

2 years ago

Regardless what they're doing, seem way intrusive that we, as the customers, dont have full control over data recorded by our systems.  Should be an easy fix to give authenticated access to user's file space on the cloud, or wherever it may exist.  What goes here?  Why such a governmental policy? 

Community Admin

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5.2K Messages

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80 Points

@robinsra​ It's not quite as simple as that. But you should know that this thread is a couple of years old, and we have since added the ability to remove individual videos from your timeline. You can find the option in the playback screen.

2 Messages

That's for individual videos. I want a fresh new start as to where I'm placing my camera system but instead it holds all my prior entry and exit times and sooo many of the seperate video motion files. You're telling me that I can't just clear my entire history but still keep my same account?

1 Message

@davey_d​  Yes, the videos can be deleted but the event activity still exists in the timeline.  Can these events be deleted? We came camera motion all day and evening long. Lots and Lots motion activity everyday. Lots and Lots of events in the timeline. 

Community Admin

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5.2K Messages

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80 Points

@wintercat99​ unfortunately right now no, that is not possible.

I agree, we should be able to clear our timeline.   What is the rationale behind not being able to?

13 Messages

5 months ago

samplisafe needs to allow customers to delete old timelines---this is a reason to find a better security system

1 Message

3 months ago

I am getting  notifications daily from an event that happened two weeks ago.  This is very annoying and a waste of my time.  I want this stopped.

Community Admin

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2.4K Messages

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10 Points

@dkent4you​ What type of notification is this? It is an alarm notification or that a camera has detected motion? If you let me know what this notification is, I can help troubleshoot further.

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