1 Message
Cant connect to Alexa
Hi, I just got my system up and running today and I am trying to connect it to alexa. I already enabled the skill but when I try to link the account it says the following message: " Sorry, no compatible SimpliSafe systems are on your account'. Mu system is a gen 3. Any help will be appreciated.
scott_3b0301
7 Messages
3 years ago
Same here. Just installed and get the same error. I think it’s because SimpliSafe requires the higher paid monitoring subscription. Which is ridiculous. I don’t want that level of monitoring, why make customers pay for it just to use Alexa with it? How frickin bush league is that?
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davey_d
Community Admin
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5.7K Messages
3 years ago
Hello @scott_3b0301 ,
You are correct. Smart Home Integration with Amazon Alexa and Google Assistant requires the $27.99 Interactive Monitoring Plan. For more info, please visit our Help Center article here.
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kysknowlan1125
1 Message
2 years ago
I have the $27.99 Interactive Monitoring Plan and I get the same message trying to connect with Alexa. What gives?
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scott_3b0301
7 Messages
2 years ago
Please change the policy of requiring higher level monitoring service just to get the ability to integrate alexa. That makes no sense. Just let us integrate with Alexa and keep the monitoring separate for those who want that. You’re really limiting us as customers. Especially those of us who use Alexa for lots of other things.
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youpeoplesay
6 Messages
1 year ago
SS sucks. Very delayed and says it works with Alexa but it is limited in other words u cannot watch live feed on your Alexa screen. Recording is delayed and I have booster plain and simply look elsewhere.
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nf1951
1 Message
5 months ago
I've had the same issues. I recently created a new group and named it simplisafe. So far so good. We shall see if alexa remembers!
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mrmrsbartz
5 Messages
1 month ago
Well, the SimpliSafe skill in Alexa works for me. What doesn’t work is that I can’t add my cameras as devices in Alexa. After + to add a device, I select Cameras, then SimpliSafe. It asks if my camera is powered on, connected to my SimpliSafe app, then after replying yes to all questions, Alexa tries to find all my cameras. It couldn’t find any of them. So very frustrating.
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