1 Message
Camera motion notification sound changed IOS 17
The app for ios has changed the sound for camera motion notifications. I understand that the default sound was changed by apple and the SimpliSafe uses this default.
the sound is now “rebound” i believe, which I never hear, so it makes the notification useless. Any chance of you (SimpliSafe) allowing it to be changed in the app?
Official Solution
emily_s
Community Admin
•
3.1K Messages
9 months ago
Hi @massimiani,
We currently don't have custom notification sounds for the iOS app, but we have submitted this request to our devs for their consideration. Once we hear more from them, we'll give an update in this thread.
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skibumz
2 Messages
9 months ago
I am hoping something can be done about the iOS 17 default notification sound. It is barely audible and certainly will not wake you up at night when a camera goes off. This has rendered the camera alerts useless on simpli safe. I have sent emails to apple with no response.
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shrevem
3 Messages
8 months ago
Agreed. We heavily rely on the camera alerts and they’ve been rendered useless.
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Powell
2 Messages
8 months ago
The original sound was better. My guard dogs responded to that when someone came near the door. It conditioned them and now they don’t respond at all. We need the original sound back
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vipermanden
2 Messages
8 months ago
I totally agree, something needs to be changed and the Simplisafe technician today passed it off, like nothing has changed, yet now I see they obviously know about it. So seriously, there needs to be a LOUD notification on i-phones, when camera motion is detected, otherwise it is totally useless, and if all of us start telling other people about this, then there will be no more new customers. So Simplisafe needs to do something about this ASAP!!
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JustinR
1 Message
8 months ago
I miss the original sound. My dog would always run to the door when someone was there. But now nothing because the new notification volume is so low. It's useless now. I hope this is something SS can fix.
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terribilbrey
3 Messages
7 months ago
SIMPLISAFE, please fix this issue! How can you go on ignoring what I’m sure is a huge portion of your customer base. This is a serious issue that you can fix in your software. Don’t your developers work for you?
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mikemorrowfox
1 Message
7 months ago
Users should be able to set their own sound preferences. This was a big miss by Simplisafe and is a regular dissatisfaction reminder. All of my other safety apps accommodate sound preferences, SimpliSafe is way behind the curve 😠
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john99716
2 Messages
6 months ago
This is incredible. Just fix this!
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kboehm1939
1 Message
5 months ago
Instead of making sound unnoticeable to even my dogs, you should at least make it changeable by the customer as to how loud or obnoxious it is. Make it changeable or change it back. You are gonna lose customers if you do not.
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Disapointed
6 Messages
3 months ago
BUH BYE SIMPLISAFE...SPENT HOURS ON TECH SUPPORT AND RESEARCHING, AND THIS IS SOMETHING THAT YOU PEOPLE HAVE KNOWN ABOUT FOR SEVERAL YEARS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
IF I RAN MY BUSINESS LIKE THAT IW OULD BE GONE IN A FEW MONTHS!
AFTER OVER 10 YEARS WITH YOU YOU HAVE LOST A CUSTOMER WHO HAS SENT MANY PEOPLE TO YOU! YOU SCREWED ME CONSTANTLY OUT OF REFERRAL BONUSES, AND NOW YOU CHANGE YOUR CAMERA ALERTS, AND ALSO REMOVE THE DOOR BELL CHIME THAT SOUNDS ON OUR PHONES, WHEN WE ARE OUT BACK, SO WE CAN'T TELL WHEN SOMEONE RINGS OUR BELL?
WTF!!!!!!!!!!!!!!!!!!! SIMPLI HAS BEEN GOING DOWN HILL FOR YEARS! GET READY FOR HONEST REVIEWS! I AM SWITCHING TO RING!
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