‎Camera motion notification sound changed IOS 17 | SimpliSafe Support Home
 
massimiani's profile

Thursday, October 19th, 2023 6:50 PM

Camera motion notification sound changed IOS 17

The app for ios has changed the sound for camera motion notifications. I understand that the default sound was changed by apple and the SimpliSafe uses this default. 
the sound is now “rebound” i believe, which I never hear, so it makes the notification useless. Any chance of you (SimpliSafe) allowing it to be changed in the app?

Official Solution

Community Admin

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2.4K Messages

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10 Points

4 months ago

Hi @massimiani, 

We currently don't have custom notification sounds for the iOS app, but we have submitted this request to our devs for their consideration. Once we hear more from them, we'll give an update in this thread.

3 Messages

Submitted to your developers for their “consideration”… Don’t they work for you? 
This is an important issue that could have serious consequences for your customers if you don’t get on it and FIX IT!

2 Messages

4 months ago

I am hoping something can be done about the iOS 17 default notification sound.  It is barely audible and certainly will not wake you up at night when a camera goes off.  This has rendered the camera alerts useless on simpli safe.  I have sent emails to apple with no response.

1 Message

I agree I can’t  hear the notification for the cameras now. Very little sound and that will not be enough to alert someone sleeping at night.

3 Messages

3 months ago

Agreed. We heavily rely on the camera alerts and they’ve been rendered useless.

2 Messages

3 months ago

The original sound was better. My guard dogs responded to that when someone came near the door.  It conditioned them and now they don’t respond at all. We need the original sound back

2 Messages

3 months ago

I totally agree, something needs to be changed and the Simplisafe technician today passed it off, like nothing has changed, yet now I see they obviously know about it. So seriously, there needs to be a LOUD notification on i-phones, when camera motion is detected, otherwise it is totally useless, and if all of us start telling other people about this, then there will be no more new customers. So Simplisafe needs to do something about this ASAP!!

Community Admin

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5.2K Messages

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70 Points

Hi @vipermanden ,

Thanks for your feedback. We hear you! Right now, the SimpliSafe app uses the default tone in iOS, and a change was made in iOS17 to that quieter sound.

There is currently no way to change the sound for SimpliSafe alerts, but we have a pending request that you can chime in on and bring to our dev team's attention!

3 Messages

@davey_d​, pass it on again and again to them. This needs to be addressed ASAP as it could have serious consequences for users if left like this. 

1 Message

3 months ago

I miss the original sound. My dog would always run to the door when someone was there. But now nothing because the new notification volume is so low. It's useless now. I hope this is something SS can fix. 

2 Messages

@JustinR​  haha, That is Exactly what my two dogs would do. They would here the Tri-tone sound and go running to the front door. Now they don't even know a sound was made? So useless!!

3 Messages

2 months ago

SIMPLISAFE, please fix this issue! How can you go on ignoring what I’m sure is a huge portion of your customer base. This is a serious issue that you can fix in your software. Don’t your developers work for you?

1 Message

2 months ago

Users should be able to set their own sound preferences. This was a big miss by Simplisafe and is a regular dissatisfaction reminder. All of my other safety apps accommodate sound preferences, SimpliSafe is way behind the curve 😠

2 Messages

1 month ago

This is incredible.  Just fix this!

855 Messages

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110 Points

1 month ago

It's not a perfect solution , but better than what you all described with rebound. I'm Android and don't have the problem. See supposed change below. Don't know if that release is available but it might be.

With Apple's iOS 17.2 update, you now get the power to switch the default notification sounds from Rebound to anything else in Apple's sound library, Apple's Tone Store, or your own custom-made tones. (This also works on iPadOS 17.2 or later.) Here's how you can change it:

https://ios.gadgethacks.com/how-to/you-can-finally-change-default-notification-sound-your-iphone-heres-works-0385470/

2 Messages

I did switch the default sound but in order to make it get my attention I made it an irritating sound which I don't like for other apps.  

Simplisafe still needs to build notification sounds into their app.

ARE YOU LISTENING, CUSTOMER SERVICE?

1 Message

7 days ago

Instead of making sound unnoticeable to even my dogs, you should at least make it changeable by the customer as to how loud or obnoxious it is. Make it changeable or change it back. You are gonna lose customers if you do not.  

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