3 Messages
Secret Alert Notification
I have two entry sensors set as "Secret Alert" only in all modes of operation. They both operate and the keypad shows each opening. The issue is that only one of the devices initiates a notification message to me email and phone. I removed the setting from the offending device and restored them but no change. Any ideas?
captain11
Captain
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6K Messages
2 years ago
@ppm775 That is odd that one works and the other two don't. Suggest trying to remove the nonworking sensors from the system and then reinstall. If it still is a no go, then call SS support and troubleshoot.
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davey_d
Community Admin
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5.6K Messages
2 years ago
Hi @ppm775 ,
That Entry Sensor that doesn't seem to be generating an alert; do you at least see an event on the Timeline for it? If so, then we can at least be sure that it's actually connected, and would be more of an app issue rather than a hardware or connectivity one.
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ppm775
3 Messages
2 years ago
thanks for the feedback. Yes this issue does appear odd with one of the two operating as expected. And yes both of the devices are posting their events in the timeline, even though one was not generating the notification to either my phone or email. As I mentioned in my original note I did change the settings on the problematic device (secret alert off and then back to on). This appeared to not help. Interestingly enough the next day the device starting sending notifications, and has been working correctly since.
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