4 Messages
Motion Sensors Not Detecting Motion
I'm also having this problem and I am running the latest firmware version 2.23.0.1
New batteries, signal strength his high. The problem is everything shows its running ok but some of sensors do not trigger the alarm. I have 8 sensors and 4 are not triggering. You think the alarm is working but its actually not, with no indication. I can no longer recommend this alarm as looking deeper into the problem its a very comment issue that been ongoing for some time with no fix in place. The worrying bit is some people wont even know they have this issue.
I have tried all removing devices and reinstalling works for a little while but the issue reappears, one sensor is only 2 meters from the base station. If no fix is found it maybe time to remove this system and class it as a bad purchase.
New to the Community? Get started by reading our Welcome Article and please be sure to review our Community Guidelines before posting.
Related Conversations
6
0
0
0
3
0
1
0
• US
0
0
captain11
6.7K Messages
@ur2insecure I just read your post and placed my system in test mode, turned on the base voice alerts and walked through my 1st floor. 3 original and 3 series 2 motion sensors and all worked. Exited test mode, placed in home mode (my first floor motions are set to instant trigger, alarm the new motions worked fine.
Question: how high on the walls are the motions placed? Thanks
0
0
ur2insecure
4 Messages
My sensors are approximately 6ft high.
0
0
captain11
6.7K Messages
@ur2insecure That is within the recommended height and normal range for the covered field. Next question, are you actually arming the system to test or using test mode? If arming, all motions need a few minutes to map the area for objects and temp to use as a base line for monitoring the area. If you are using test mode, if you had voice set to off, then you would not hear the test announcement for any of the motion sensors, not just on the newer series 2.
What is puzzling is yours' do not work after a while and mine have been dependable. If not done already, suggest you contact support and see what they say.
SS, is there a ticket in on this as a known issue?
0
0
ur2insecure
4 Messages
It when the system is armed same issue when testing. I have removed sensor from system. Repaired them work fine for a while then problem reappear even though system can see the sensors. Battery is good signal is strong.
Scenario 1:
Can set home alarm, go to bed come down in the morning the sensor in the hallway does not trigger, I walk around the lounge that does not trigger then walk into another room like the utility it triggers.
Scenario 2:
I have two entry points front door and garage.
Open garage door the sensor does not trigger but then alarm get triggered by another sensor.
I need to call and see what they say.
Thanks for your replies.
0
0
deltat210
2 Messages
Hi there, brand new install, motion detect doesnt work unless I wave my hand right in front of the sensor, brand new unit, battery?
2
0
tomb9194
1 Message
I have also had problems with the Simplisafe 2nd generation motion sensors. After a while, all three of my motion sensors stopped working with no indication that they were failing. We only found out by accident when we forgot to disarm the system and didn't know until we opened a door only to discover that the system was still in away mode. This has happened three times in the last 16 months since we upgraded.
The first two times, Simplisafe sent us new motion sensors. Today, I found that doing a hard reboot (removing the battery for 30 seconds) can get it to work again. If Simplisafe does not find a way to prevent this from happening again or let you know when the sensor fails, I'm going to notify the BBB since we are relying on the motion sensors for security.
0
0