‎Glass Break Sensor Battery Low | SimpliSafe Support Home
 
DrFuzz's profile

Thursday, August 18th, 2022 7:54 PM

Glass Break Sensor Battery Low

Hi

One of my Glass break sensors seems to run out of battery quite quickly. While the first battery lasted over a year the next 3 batteries have lasted weeks. The other sensors are working fine.

Appreciate your advice.

Thanks

2 Messages

1 year ago

No response since August? Not a shining moment for simplysafe support! My glassbreak sensor (online and on the app) shows low battery even after replacing the battery with a brand new battery! BTW....it even shows low battery when removing battery completely and refreshing....Something def not right here

1 Message

1 year ago

same problem

Community Admin

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5.2K Messages

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50 Points

@mannatek​ thanks for reporting. There's a couple of actions I would suggest:

1. Make sure you have the latest firmware installed on your Base Station. Your can check from your Keypad by navigating to Menu > System Settings > Check for Updates.

2. Remove your Glassbreak Sensor from your system, via the Keypad then re-add, under Menu > Devices.

If that doesn't work, then we may need to replace that sensor for you. Our Support team can help with a replacement under warranty.

1 Message

2 months ago

Change battery in broken glass sensor

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