Glass Break Sensor Battery Low

Me too… and I disabled it and removed it completely from my system… base station still reporting it. My three year old granddaughter chants it with the station…. Sigh 

@pamzanni​ that's super strange. If a sensor has been removed from your system, you should no longer be seeing any warnings about it. Do you know if you purchased another Glassbreak Sensor somewhere else, maybe one that you hadn't set up yet? Our Support team can help by looking into your account to check all of your sensors.

@jodi_4​ 

Same here. I've got 3 doing that.

@mannatek​ thanks for reporting. There's a couple of actions I would suggest:

1. Make sure you have the latest firmware installed on your Base Station. Your can check from your Keypad by navigating to Menu > System Settings > Check for Updates.

2. Remove your Glassbreak Sensor from your system, via the Keypad then re-add, under Menu > Devices.

If that doesn't work, then we may need to replace that sensor for you. Our Support team can help with a replacement under warranty.

I've tried it at 12:45 am Monday

3-3-2025. We'll see how long it works.

i need to change the battery

@ecm49​ This article in our Help Center will take you through the steps of replacing your Glassbreak Sensor's battery.

@Frank375​ You may be right. I have two GB sensor, my daughter has 3 and I know over a dozen other people I keep in touch on a routine bases and all, no issues, but, we have used them for years. Call support and post your outcome here if you get a chance.

I had customer service tell me to delete the sensor from my base station, then reinstall. That worked for about 16 hours, then it went off again. I'm calling simplisafe for a replacement.

Well, that didn't work. This morning @11:00am when I disarmed the alarm to leave,  I got the battery low notice again. I called customer service again and they supposedly reset it.  Well see.

  3/5/2025 ,  4:01 pm

Yeah, I've tried it all. I'll pop the battery out and put a brand new one in in less than 3 seconds. I've also put in a new battery, removed/deleted sensor from my system and reinstalled it. Same thing. In just a couple hours I get ant alert, " battery low ". 

   This is my 3rd sensor. Simplisafe replaced the first two and they're working fine. Now I have another one. I think they had a bad lot of sensors and didn't know about it. 

  I'm calling them tomorrow. 

@Frank375​ I still think your guess on a bad batch of sensors may be spot on. Again, I know many users who have glass break sensors with no issues. Please post the outcome of your call if you get a chance.

Captain11:  after a back and forth with trial & error fixes, simplisafe has sent me a new sensor, and provided me with a return lable to send the defective one back.