‎Glass Break Sensor Battery Low | SimpliSafe Support Home
 
DrFuzz's profile

Thursday, August 18th, 2022 7:54 PM

Glass Break Sensor Battery Low

Hi

One of my Glass break sensors seems to run out of battery quite quickly. While the first battery lasted over a year the next 3 batteries have lasted weeks. The other sensors are working fine.

Appreciate your advice.

Thanks

2 Messages

2 years ago

No response since August? Not a shining moment for simplysafe support! My glassbreak sensor (online and on the app) shows low battery even after replacing the battery with a brand new battery! BTW....it even shows low battery when removing battery completely and refreshing....Something def not right here

1 Message

Me too… and I disabled it and removed it completely from my system… base station still reporting it. My three year old granddaughter chants it with the station…. Sigh 

Community Admin

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5.5K Messages

@pamzanni​ that's super strange. If a sensor has been removed from your system, you should no longer be seeing any warnings about it. Do you know if you purchased another Glassbreak Sensor somewhere else, maybe one that you hadn't set up yet? Our Support team can help by looking into your account to check all of your sensors.

1 Message

1 year ago

same problem

Community Admin

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5.5K Messages

@mannatek​ thanks for reporting. There's a couple of actions I would suggest:

1. Make sure you have the latest firmware installed on your Base Station. Your can check from your Keypad by navigating to Menu > System Settings > Check for Updates.

2. Remove your Glassbreak Sensor from your system, via the Keypad then re-add, under Menu > Devices.

If that doesn't work, then we may need to replace that sensor for you. Our Support team can help with a replacement under warranty.

1 Message

6 months ago

Change battery in broken glass sensor

1 Message

i need to change the battery

Community Admin

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3K Messages

@ecm49This article in our Help Center will take you through the steps of replacing your Glassbreak Sensor's battery.

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