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Does the Smart Lock Require Wi-Fi or an Existing SimpliSafe® System to Work?

Wi-Fi is not necessary for the Smart Lock to work. However, your Smart Lock does require a Gen 3 SimpliSafe® system in order to install it.To install the Smart Lock or Smart Lock Series 2 to your system, you need to make sure that your SimpliSafe® system has been updated to the latest firmware versi

Wi-Fi Troubleshooting

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Smart Locks

Smart Lock Won't Calibrate

If the Smart Lock fails to calibrate or recalibrate when using the SimpliSafe® Mobile App, there are a few reasons why that may happen. The steps below will help you resolve any underlying issues and allow you to recalibrate your Smart Lock. We recommend that you go through each step until the issue

Troubleshoot an Issue

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Smart Locks

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What happens when I put in the wrong PIN on the PIN Pad?

You have 4 attempts to enter one of your PINs on your Smart Lock’s PIN Pad. Starting on the 5th attempt of entering the wrong PIN on the PIN Pad, the Smart Lock will initiate a number of safety measures to ensure that your home is safe.AttemptBackoff DelayBehavior1-4-- 5-1030 secYou will receive a p

Install / Set Up Help

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Smart Locks

Smart Lock Series 2 Offline

If you see a notification in the SimpliSafe® Mobile App that your Smart Lock Series 2 is offline, you will need to change its batteries. The Smart Lock is powered by four (4) AA Alkaline batteries with the PIN Pad taking two (2) CR2450 Lithium Batteries. The batteries within the Smart Lock and PIN P

Errors / Warnings

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Smart Lock Series 2

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Do I need an Entry Sensor for my Smart Lock to work?

All features of the Smart Lock will still work without an Entry Sensor. However, the Auto-Lock feature on your Smart Lock will be “smarter” when the device is paired with an Entry Sensor. The Entry Sensor tells your Smart Lock when your door is open, preventing the Smart Lock from trying to lock you

Install / Set Up Help

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Smart Locks

Which Version of the Smart Lock do I Have?

If you purchased a Smart Lock from SimpliSafe® or an authorized retailer after October 2024, it is likely that you have the Smart Lock Series 2. You can also tell which version of the Smart Lock you have by looking at the shape of the device. The Smart Lock is a long oval with a height of 7.5 inches

Install / Set Up Help

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Smart Locks

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Does Smart Lock use the same PIN as my Keypad?

Yes! The Smart Lock’s PIN Pad uses the same PINs as your Keypad. This includes Master PINs, Custom PINs, and even Duress PINs.

Install / Set Up Help

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Smart Locks