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Smart Lock Offline


If you see a notification in the SimpliSafe® mobile app that your Smart Lock is offline, you will need to change its batteries. 

To change your Smart Lock’s batteries, follow these steps:

  1. Slide the battery cover (the oval portion on the Smart Lock labeled “SimpliSafe”) off the device by pulling it down

    1. This will expose the Smart Lock’s batteries and allow you to replace them

  2. After replacing the batteries, put the battery cover back on and slide it up until it clicks into place

If the Smart Lock does not automatically come back online, you will need to remove the device and re-add it to your system.

To remove your Smart Lock:

  1. Navigate to the three-bar menu in the upper left corner of the SimpliSafe® App

  2. Select My System from the navigation menu

  3. Choose Device Settings

  4. Tap on your Smart Lock

  5. Choose ‘Remove Device’

Once you have removed Smart Lock, you can add it back using our Installation Guide.