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OverviewThe Smart Lock Series 2 makes sure that your door is always locked—even if you forget. It secures your door the minute you arm your system and unlocks it when you disarm. You can even set a timer to keep your door locked when you need it most. You don't even need a key. Just use the PIN
Install / Set Up Help
Help Center Article
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Smart Lock Series 2
If you are having trouble with your Smart Lock Series 2, calibrating the lock can help get everything synced and running smoothly again. By calibrating the Smart Lock, you are reminding it of the correct locked and unlocked positions on your door so it continues to function properly.As a first step,
Troubleshoot an Issue
Your Smart Lock receives periodic updates to ensure it’s always ready to protect your home. It’s important to download and install the updates as they become available to ensure that your Smart Lock receives any patches, fixes, and security updates.Updating Your SystemBefore updating your Smart Lock
Smart Locks
Your Smart Lock will give you low-battery warnings for multiple weeks before it loses power. However, if your Smart Lock dies entirely before you can replace your batteries, your key will still work. This is the same deadbolt key you’ve used before installing the Smart Lock.If you need to change the
Yes, Amazon Alexa and Google Assistant can be used to arm your system which will automatically lock your door when Smart Lock is installed. However, commands to unlock your Smart Lock will not work - for security reasons. Unlocking your door must be done through the SimpliSafe® Mobile App, the PIN P
Features / Settings
Auto-Lock sets a timer to automatically lock the door when it detects that the door is unlocked. When using the Smart Lock on its own, this feature operates on a time-based interval basis of 30 seconds, 1 minute, or 5 minutes. If you have an Entry Sensor that is installed and paired with your Smart
As an added layer of security, each Smart Lock can be paired to only one Base Station at a time. If you attempt to pair a Smart Lock to a system while it is already paired to another system, you may get Error 142.If you have access to the previous Base Station the Smart Lock was paired to, you shoul
Errors / Warnings
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