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Smart Lock Won't Calibrate

If the Smart Lock fails to calibrate or recalibrate when using the SimpliSafe® Mobile App, there are a few reasons why that may happen. The steps below will help you resolve any underlying issues and allow you to recalibrate your Smart Lock. We recommend that you go through each step until the issue

Troubleshoot an Issue

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Smart Locks

How to Replace Smart Lock Series 2 Batteries

The Smart Lock Series 2 is powered by four (4) AA Alkaline batteries with the PIN Pad taking two (2) CR2450 Lithium Batteries. The Smart Lock and PIN Pad batteries have a life expectancy of 8-12 months, depending on usage.If your Smart Lock is still offline after replacing the battery, skip to the s

Battery / Power

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Smart Lock Series 2

Smart Lock Series 2 Offline

If you see a notification in the SimpliSafe® Mobile App that your Smart Lock Series 2 is offline, you will need to change its batteries. The Smart Lock is powered by four (4) AA Alkaline batteries with the PIN Pad taking two (2) CR2450 Lithium Batteries. The batteries within the Smart Lock and PIN P

Errors / Warnings

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Smart Lock Series 2

Smart Lock Series 2 Not Responding

If you hear the Base Station announce “Smart Lock Not Responding” while trying to lock or unlock your Smart Lock, it could be due to one of the following reasons:The Smart Lock cannot communicate with the Base StationThe batteries in your Smart Lock need to be replacedThe Smart Lock is jammed and ne

Errors / Warnings

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Smart Lock Series 2

Which Version of the Smart Lock do I Have?

If you purchased a Smart Lock from SimpliSafe® or an authorized retailer after October 2024, it is likely that you have the Smart Lock Series 2. You can also tell which version of the Smart Lock you have by looking at the shape of the device. The Smart Lock is a long oval with a height of 7.5 inches

Install / Set Up Help

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Smart Locks

Smart Lock Series 2 Settings & Customizations

Your Smart Lock has unique settings that can be customized for each of the alarm states of your system (OFF, HOME, and AWAY). It can also be customized to use Auto Lock, which locks your door after a set period of time has passed when the door is unlocked. By default, your Smart Lock will automatica

Features / Settings

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Smart Lock Series 2