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Add or remove PINs for your Original SimpliSafe using the Web App or the Keypad.
Customize your Settings
Features / Settings
Install / Set Up Help
Help Center Article
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Original SimpliSafe
Your Base Station is programmed with a set of lights that correspond to varying system statuses. Learn more here.
Troubleshoot an Issue
LED / Lights
With the exception of the Base Station, all of the components for the Original SimpliSafe have batteries that can and should be replaced periodically. The Base Station has a special, rechargeable brand of battery.
Battery / Power
Does your Keypad look like the one pictured to the left? Then you're in the right place! You've got the Original SimpliSafe® system. If you purchased a new system in 2018 or later, you likely have the Gen 3 SimpliSafe®. Click here to view the article for the Gen 3 SimpliSafe®. If you'
Wi-Fi Troubleshooting
Add and remove Sensors, change your Master PIN and more all through the Keypad. This article will walk you through settings and their default configurations.
Your Base Station is the brains of your system and requires a clear connection between your SimpliSafe devices and home network. In some instances, resetting the Base Station will be a step you need to take to restore system communication.
Errors / Warnings
Sensors in the SimpliSafe Original system will issue errors when they fail to check in with the Base Station for a long period of time.
