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Does your Keypad look like the one pictured to the left? Then you're in the right place! You've got the Original SimpliSafe® system. If you purchased a new system in 2018 or later, you likely have the Gen 3 SimpliSafe®. If you're not certain which system you have, you can tell the dif
Install / Set Up Help
Help Center Article
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Original SimpliSafe
Having trouble changing your settings or system alarm state? Use the steps in this guide to troubleshoot your Base Station's connection.
Troubleshoot an Issue
You can remove sensors from your system through the Keypad or, for customers with Interactive Monitoring, the online account.
Your Base Station is the brains of your system and requires a clear connection between your SimpliSafe devices and home network. In some instances, resetting the Base Station will be a step you need to take to restore system communication.
Errors / Warnings
Add or remove PINs for your Original SimpliSafe using the Web App or the Keypad.
Features / Settings
With the exception of the Base Station, all of the components for the Original SimpliSafe have batteries that can and should be replaced periodically. The Base Station has a special, rechargeable brand of battery.
Battery / Power
Sensors in the SimpliSafe Original system will issue errors when they fail to check in with the Base Station for a long period of time.
