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Entry Sensor Settings & Customizations

Entry Sensors can be customized for each of the alarm states of your system (Off, Home, and Away). By default, Home and Away are set to Alarm. Off and Instant Trigger are defaulted to Off. If enabled, Instant Trigger results in the alarm instantly sounding when tripped while the system is armed (wit

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Entry Sensor

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Entry Sensor Not Responding

Sensors in the SimpliSafe system will issue errors when they fail to check in with the Base Station for more than 24 hours. This issue is generally caused by one of the following:The battery or batteries in the device issuing the error need to be replaced.The device is too far away from your Base St

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Entry Sensor

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Sensor Not Responding For Multiple Sensors

If you are seeing the error “Sensor Not Responding” for multiple sensors throughout your home, this may indicate an underlying issue with the placement of the Base Station that needs to be addressed.We recommend that you place your Base Station in a centrally-located area within your home or busines

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Why Is My Entry Sensor Shown As Open When My Door Is Closed?

If your Entry Sensor is showing as open, despite doors or windows being closed, one of two things may be contributing to the issue.

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Entry Sensor

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How do I remove my Entry Sensor magnet (the smaller part of the sensor) from the wall?

The Entry Sensor magnet uses a slightly different adhesive than the other sensors. Remove the magnet by rotating the magnet slowly until the adhesive loosens and you can pull it off the wall.

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Install / Set Up Help

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Entry Sensor

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Enabling Secret Alerts for your SimpliSafe Sensors

What are Secret Alerts?Secret Alerts are private notifications sent to you by specific sensors you designate to be on a special “alert-only” setting. Sensors on this setting won’t trigger a system alarm or chime to the Base Station, but send a discreet notification directly to you instead. What Simp

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Entry Sensor

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Do I need an Entry Sensor for my Smart Lock to work?

No. All features will still work without an entry sensor. However, the auto-lock feature will be “smarter” when paired with an entry sensor. The entry sensor tells your Lock when the door is open, preventing the Lock from trying to “lock” your door even when it’s open. We still recommend pairing an

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Smart Lock