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Base Station and System Settings

Use the Keypad, Mobile or Web App to change your Base Station's settings - including System Volume, Alarm Delays, and Wi-Fi set up.

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How To Change The Entry Sensor's Chime Volume

When an Entry Sensor opens or your SimpliSafe system is set to “disabled”, the Base Station emits a chime. There are four volume settings you can set your Base Station’s Entry Sensor chime to: Off, Low, Medium, and High, and by default it is set to Medium. To change the volume of the Entry Sensor ch

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Entry Sensor

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How to Replace Entry Sensor Battery

The Entry Sensor takes a single CR-2032 Lithium 3V battery and has a life expectancy of up to 5 years depending on placement and usage.To change your Entry Sensor battery, slide the sensor up and off its' bracket. Then replace the lithium battery and slide the sensor back onto its bracket.

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Entry Sensor Not Responding

The warning ‘Sensor Not Responding’ for an Entry Sensor can be caused by several things, including a low battery, the placement of your Entry Sensor, or a weak connection between it and the Base Station. The following guided flow will walk you through identifying the underlying cause of the error fo

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Entry Sensor

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Why Is My Entry Sensor Shown As Open When My Door Is Closed?

If your Entry Sensor is showing as open, despite doors or windows being closed, one of two things may be contributing to the issue.

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Entry Sensor

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Entry Sensor Settings & Customizations

Entry Sensors can be customized for each of the alarm states of your system (Off, Home, and Away). By default, Home and Away are set to Alarm. Off and Instant Trigger are defaulted to Off. If enabled, Instant Trigger results in the alarm instantly sounding when tripped while the system is armed (wit

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Do SimpliSafe Entry Sensors work on all types of windows?

Entry Sensors are designed to work on almost any window or door, including double-doors, double-hung windows, and swinging or sliding doors and windows.

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Entry Sensor