‎Sensor Not Responding For Multiple Sensors | SimpliSafe Support Home

Sensor Not Responding For Multiple Sensors


If you are seeing the error “Sensor Not Responding” for multiple sensors throughout your home, this may indicate an underlying issue with the placement of the Base Station that needs to be addressed.

We recommend that you place your Base Station in a centrally-located area within your home or business, and in an open space. The Base Station performs best when it is elevated at least 3 feet off the ground on a non-dense surface (ideally glass or wood). 

Additionally, you’ll want to make sure that the Base Station is at least 3-5 feet away from any other devices that output a wireless signal, such as a router, large TV, or larger appliances that are Wi-Fi enabled. These devices can cause interference that disrupt the RF signal between the Base Station and your Sensors. 

For more information on the placement of your Base Station, see this article.