Following the release of the Performance Mode feature for the Wireless Outdoor Camera, a small number of users had reported an issue with attempting to livestream via the webapp. Symptoms may include not seeing video while audio continues to go through, and regular function being restored after atte

Been looking to get a smart lock from Simplisafe website and it has been out of stock for almost four months now. Was wondering what is the timeline on it being availability of these are? The support staff is of no help other than providing a generic answer.

How to change battery on indoor camera

I just got a new system in July (used to have their 1st or 2nd generation purchased in 2014). Anyway I wondered how long these entry sensors last, believe in a CR2032 3V battery.   Do you get any warning, or do they just stop working or maybe they say that the door or window is open?  Eit

We have been using SimpliSafe seamlessly for over five years, but recently, we've run into some problems. The keypad fails to connect to the internet, and my Android 11 app won't load, forcing me to use the website, which mirrors the app's features. Like my husband's functioning Android 11 app, ever

My base station is running firmware version 2.17.0.34 and constantly (several times an hour) disconnects from wifi and will randomly reconnect on its own - now it is remaining disconnected. The system worked perfectly for well over a year after installation June 2023.   The problem with wifi

Hi SimpliSafe, I have some questions about the newly announced Active Guard Outdoor Protection service offering. I've looked for and haven't found answers to these questions but as always, if they exist somewhere, please tell me where and I apologize in advance. (And I'll apologize again, I promise

One last-ditch call to SS Tech Support got me to DARYL, who was an intelligent, reasonably informed, patient and courteous individual. Here's what he had me do: 1) connect my SS Base Station to my PHONE'S WiFi Hot Spot 2) WiFi Hot Spot MUST be set for 2.4gHz 3) re-set camera 4) open SS app using SA

Ok, like it or not agree or not here is my unscientific skinny on this system after, oh, 20 months?🤷 You will need a stick built home fairly condensed as in 2 story, older home. 2x4 type walls, drywall or horsehair plaster, insulation etc. No all brick outside, no new plaster, its like brick lol.

For the past 8 months, my alarm system has been ineffective as the motion sensors continue to go off-line. We have tried everything from removing batteries, swapping out the base system twice, disconnecting and reconnecting the motion sensors, and everything else you can think of.  I have call

Every few days or so, when we try to use the App to arm or disarm, we get a message that says: "Unexpected error"  "Contact Customer Service" Here is what the error message looks like:   https://imgur.com/a/IdHbisp If we choose "cancel", usually the function (arm or disarm) works. 

I can't believe I have to make this suggestion. (Yes, I can, actually.) This article: https://support.simplisafe.com/articles/smart-alarm-indoor-camera/how-do-monitoring-agents-respond-during-an-intruder-intervention-alarm/646231a834ea5b2068eba351 Makes literally no mention of how long it takes f