No Thanks Black Friday Event
10.14.2024
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Monitoring Service
I typically use SimpliSafe's Black Friday event to purchase new gear. However, given that they've increased their plan prices on a whim a couple years in a row, with no real reason or value, other than to increase their profit margins, I've decided to opt-out of rewarding them this Black Friday, and
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10.14.2024
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Product Requests and Suggestions
What loss of sensitivity will occur if the sensor cannot be mounted to be pointed directly at the window glass?
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Motion detector goes bump in the night....
10.10.2024
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Alarm Sensors
Yesterday my wife and I left for a weekend trip and I received a text at 6:12am that our master bedroom motion detector went off, causing an alarm at 6:12 am. Excellent performance on the SMS alert. At 6:14 while I was looking at the Android app my phone rang with a call from SS monitoring. He aske
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Interference to nearby amateur radio station
10.4.2024
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Alarm Sensors
My neighbor had a simplisafe system installed recently. Since then I have been experiencing harmful interference that significantly impairs my ability to communicate. How do we go about solving this?
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Use of laptop to view cameras
10.4.2024
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Apps and Login
How do I setup my laptop to view my cameras at home
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Outdoor V1 firmware update
1.37 outdoor V1 firmware is rolling out. What it fixes, if anything, is still to be determined.
I'm not seeing anything significant here yet or better functionality on 2 of 5.
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Can I use all features without the monitoring service? I don't live in the US
10.24.2024
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Monitoring Service
Hello,
I am looking for a wireless alarm system and this one looks solid, but I do want it to call (or send SMS) to any number(s) I choose every time is triggered. All the alarms I've had in the past (all wired and that's what I'm trying to avoid now) have a GSM module that allows me to program the
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Keypad Improvement Suggestions
10.7.2024
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Community Talk
I have two suggestions for improving the keypad functionality, the first one being the more important one...
1) The keypad indicates if any sensors are open, but only when the system is disarmed. As soon as it is armed, the indicator disappears. WHY?
Scenario A: I am about to re
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Testimonial After two years of frustrations, which continues, almost my SS
anniversary 😆😉
10.20.2024
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Testimonials
Business strategy here appears to be monitoring fees not customer service. Nor does it seem to be customer satisfaction either. Paid or not.
My cheap cameras app and cameras features run circles around these with many free features, paid app extras (inexpensive) is even better.
Including many requ
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Google is getter closer to an Integration solution with SS
10.20.2024
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Product Requests and Suggestions
Over 13 years as a SS customer, I and many others have asked for safe, precise integration with 3rd party IoT. On the plus side, to the best of my knowledge, SS has not been hacked. That is great and a #1 priority, but that also hinders integration with IoT devices. Many factors, including security,
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It's that Time of Year Again...
10.6.2024
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Community Talk
As I have done for the past 12 years, let's have another round of what you would like to see Simplisafe deliver this holiday season. I will get the ball rolling, in no particular order:
Upgrade systems to use multiple frequencies to resist jamming (yeah, a tough one)
Allow for an intrusion sens
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Worst customer service ever experienced with any company
10.21.2024
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Community Talk
I have just experienced the absolute worst customer service experience I have ever encountered. Took the agent 25 minutes to find our account. Now, how hard is it to look up an account? I explained multiple times I needed to speak to a Supervisor due to a conversation one of their call representativ
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