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I'm experiencing the same annoying problem as reported by others above.  I've had the unit and system in place in our home for about two years, but recently this behavior has begun.   At random times, the base unit will begin repeating that tune: a rapid F#, D, E (sorry - I'm the con

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I am not sure but ever since the new update my system did, the wifi network never recconects to it anymre, and when I do, it disconnects from the network within a few hours, has anyone had this issue? things I have done: Rebooted wifi router countless of times System is about 4-6 feet from main

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​My outdoor camera has stopped providing a live view. It says waking up, then connecting and then it just gets stuck on the launching live view message before telling me it is not connected to the network. It is connected to wi-Fi I’ve reinstalled it and reset it but still no live view. It detects m

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If you are subscribed to monitoring service, and if your Base Station is ever disconnected from WiFi, you will be sent a “WiFi Disconnected” warning notification to let you know. Of course, that warning message also means that your Base Station has switched over to the built-in cellular backup conne

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Hi folks, There is a known issue where some Outdoor Cameras may become unresponsive after reconnecting or charging/swapping batteries. You may see the LED flashing blue - indicating that the unit is actively attempting to send data - but it isn't able to send recordings or allow livestreams. Firmw

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Here’s what’s coming in 2.15: Fix for an issue where the Outdoor Camera may incorrectly report as offline, even though livestream and recordings are still available Fix for excessive low-battery notifications for the Motion Sensor Gen 2 Laying the groundwork for future releases Stability improv

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I have been sent several replacement cameras and batteries because my battery will not stay charged even though it is connected to Simplisafe's power cable and charger. I have never gotten any push back from Simplisafe when asking for a replacement but no replacement has fixed the problem. Are th

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Here’s what’s coming to your Cameras in Version 1.20: Added support for Outdoor Camera Performance Mode Additional fix for the issue that renders the Outdoor Camera unresponsive and flashing blue Optimizations and stability improvements Laying groundwork to support upcoming features F

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Here’s what’s coming in 2.18: Updated Base Station LED Behavior for Active Guard Outdoor Protection General performance improvements You may have noticed that your system updated to firmware 2.18 without manual input. Where applicable, future system updates will occur automatically

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Hi all, On the keypad, when you press to display alert details, there has always been an "X" option as a right-press, to clear the alert. After the latest keypad update, that option is gone! When clicking into an alert, there is only "back" or a down-click if there's more than one.

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Hi folks, Base Station firmware 2.14 is rolling out now, with important fixes and improvements. We strongly recommend updating to this version as soon as possible. Here’s what’s coming in 2.14: Improved communication between components and Base Station Further support for 4G cellular rol

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We are seeing a resurgence in reports of users who are seeing sudden and repeated motion triggers, resulting in a new recording every 3 minutes, and eventually a rapid battery drain for their Wireless Outdoor Camera. These repeated triggers seem to be occurring both during the day, and when Night Vi

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