Hi all, There is a known issue where some Outdoor Cameras may become unresponsive after reconnecting or charging/swapping batteries. You may see the LED flashing blue - indicating that the unit is actively attempting to send data - but it isn't able to send recordings or allow livestreams. If

Hello Community, One more small update for you with a couple of fixes, and support for our next release. Please note that if you are setting up a Smart Alarm Camera, you will need this version installed on your Base Station before continuing. Here’s what’s coming in 2.13: Added support for l

I just installed the new smoke/CO detector, but when I download the monitoring certificate from the control panel, the "Fire" box isn't checked, which is a requirement from my insurance company. Is this an issue with the new smoke/CO detector device?

Why is the camera turning on and recording when I switch from home mode to off. There's no reason anybody should be looking at video when I'm already home and disabling the system.

Hello, How to change a battery in doorbell camera device? Thank You 

I appreciate the addition of scheduling arming. However, after testing, the present algorithm has a big enough flaw that for me, it's not worth using yet. Specifically, if my system is armed in away mode and a scheduled Arm to home mode time occurs, the system will re-arm in home mode, inactivatin

Hi All, after updating the app for iPhone 13 pro with up to date iOS ,the camera settings menu I am unable to configure the general behavior of the camera in turning on or off the privacy shutter. The menu is not responding. Other menus in the camera setting are good. I am able to do it in web app.

A recent SimpliSafe (SS) update now requires MFA at every log in. Even on recognized hardware. And it also automatically logs out after a short time of inactivity. This is an aggravation. SS has publicly stated that existing customers could continue Log In policy as before. But I can't! I've bee

I can see on simplisafe.com (and other vendors) that the Outdoor camera has gone up from $169.99 to $189.99. Can someone from SimpliSafe please tell us: 1) When did the pricing change happen? 2) What, if anything, changed with the camera to justify the price increase? 3) Did anything el

If I have Simplisafe scheduled to arm in home mode every evening, and the scheduled time occurs and the system already is in away mode, what happens?  Does it change to home mode?  Does it remain in away mode. I would like to schedule my system to arm in home mode every eveni

My Base Station intermittently announces: "Warning. Entry sensor batter low." This happens quite often when we arm the system (but not always). It also happens during the night when nothing is going on. (The message wakes us up.) There do not seem to be any sensor batteries low and this has been c

My cameras are extremely unreliable and disconnect constantly for the last 3 years, usually when I need them most. I've tried everything I can think of, I've posted my complaints to Reddit (and will continue to do so), and searched online and in these help pages for troubleshooting tips, followed al